Wanda Velazquez

• Assisted customers with credit card applications and addressed account inquiries to improve service efficiency.
• Managed customer accounts to ensure compliance with company policies and enhance customer satisfaction.
• Evaluated creditworthiness using internal assessment tools and systems to ensure compliance.
• Analyzed customer feedback trends to pinpoint areas for service enhancement.

• Identified customer needs promptly to deliver exceptional service.
• Resolved issues effectively, promoting high levels of customer satisfaction.
• Provided knowledgeable support through in-person and phone interactions.
• Assisted customers with requests and inquiries, leading to enhanced overall satisfaction.
• Completed day-to-day duties accurately and efficiently, ensuring smooth operations.

Contributed innovative solutions that enhanced team performance and outcomes.

Executed installation and troubleshooting of high-speed DSL services.

Installed pots lines to facilitate seamless long-distance communication via inter-office trunks.