Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Brianneth Perez

Phoenix,AZ

Summary

Credit Card Specialist managing fraud review, dispute resolution, credit analysis, and card servicing for complex account activity. Reviews credit card transactions for chargebacks, billing discrepancies, and suspected fraud, then documents findings and escalates high-risk cases under compliance controls. Supports customers with payments, rewards, and account maintenance while protecting confidential client data.

Overview

6
6
years of professional experience

Work History

Credit Card Specialist

Wells Fargo
03.2025 - Current
  • Review 10 disputes monthly to resolve chargebacks, billing discrepancies, and cardholder inquiries through Chargeback resolution.
  • Track 20 fraud cases weekly to identify unusual card activity and escalate high-risk accounts through Fraud investigation.
  • Analyze credit reports, income documents, and debt ratios to support lending decisions and assess applicant risk.
  • Maintain detailed transaction records and account maintenance updates in line with Regulatory compliance and bank policies.
  • Resolve card account, payment, and rewards inquiries with timely support while protecting confidential client data.
  • Coordinate with loan officers, processors, and underwriters to keep application flow moving and share timely updates.

retail service consumer

JPMorganChase
03.2024 - 02.2025
  • Handled 100 customer interactions daily while resolving routine service questions and account concerns.
  • Used Microsoft Excel to update records and track open items across fast-paced customer service queues.
  • Adapted quickly to new technology and software while supporting changing priorities and process updates.
  • Worked independently and with team members to complete assignments accurately in a fast-paced environment.

Call Center Agent/Customer Service

Veyo Medical Transport
01.2021 - 06.2021
  • Resolved discrepancies in accounts payable data by researching variances and correcting records promptly.
  • Collaborated with internal departments and vendors to secure approvals and keep payments moving.
  • Documented customer interactions clearly to support accurate records and consistent service follow-up.
  • Applied time management to balance inbound call handling, account review, and daily processing priorities.

Education

GED - undefined

cortez high school
Phoenix, AZ
05.2020

Skills

Customer service

Time management

Documentation review

Computer literacy

Microsoft excel

Fraud investigation

Credit analysis

Chargeback resolution

Risk assessment

Regulatory compliance

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Phoenix, AZ
Open to relocation: No

Minimum Desired Compensation

$24/hr

Timeline

Credit Card Specialist

Wells Fargo
03.2025 - Current

retail service consumer

JPMorganChase
03.2024 - 02.2025

Call Center Agent/Customer Service

Veyo Medical Transport
01.2021 - 06.2021

GED - undefined

cortez high school
Brianneth Perez