Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Zakkia Smith

Shreveport,LA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Credit Card Specialist

U.S. Bank
01.2024 - Current
  • Ensured timely processing of payments received from customers via mail or electronic transfer.
  • Resolved disputes over billing errors or unauthorized charges.
  • Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards.

Cashier/Customer Service

Target
Shreveport, LA
07.2023 - 12.2023
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Worked closely with front-end staff to assist customers.

Dental Assistant

Aspen Dental
Bossier City, LA
04.2023 - 06.2023
  • Established clean, sterile and welcoming environment for patients.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Documented patient records during procedures and added notes taken to treatment chart.

Customer Care Representative

CenterPoint Energy
07.2022 - 03.2023
  • Contacted customers about potential service upgrades, new services and account changes.
  • Answered customer inquiries over the phone and via email.
  • Promoted available products and services to customers during service, account management and order calls.

Customer Service Agent

General Dynamics Information Technology
03.2020 - 07.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Returned customer calls in established turnaround time to meet company objectives.

Customer Service Representative

Teleperformance
Shreveport, LA
07.2019 - 02.2020
  • Analyzed various health plans to determine which one best suits the customers' needs and budget.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Assisted members to enhance current plans with supplemental benefits to boost sales.

Cashier

Burlington Coat Factory
Shreveport, LA
08.2018 - 07.2019
  • Counted and balanced cashier drawers.
  • Stocked shelves with merchandise when needed.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Cashier

American Eagle Outfitters
Shreveport, LA
11.2017 - 03.2018
  • Counted and balanced cashier drawers.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.

Administrative Assistant

Ochsner LSU Health Shreveport
Shreveport, LA
10.2016 - 10.2017
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

Certification - Dental Assisting

Shreveport Dental Assisting School
Shreveport, LA
04-2023

High School Diploma -

C.E. Byrd High School
Shreveport, LA
05.2017

Some College (No Degree) -

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • Fraud investigation
  • Verbal and written communication
  • Customer evaluation
  • Professionalism
  • Teamwork
  • Customer service
  • Decision-making
  • Critical thinking

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Credit Card Specialist

U.S. Bank
01.2024 - Current

Cashier/Customer Service

Target
07.2023 - 12.2023

Dental Assistant

Aspen Dental
04.2023 - 06.2023

Customer Care Representative

CenterPoint Energy
07.2022 - 03.2023

Customer Service Agent

General Dynamics Information Technology
03.2020 - 07.2022

Customer Service Representative

Teleperformance
07.2019 - 02.2020

Cashier

Burlington Coat Factory
08.2018 - 07.2019

Cashier

American Eagle Outfitters
11.2017 - 03.2018

Administrative Assistant

Ochsner LSU Health Shreveport
10.2016 - 10.2017

Certification - Dental Assisting

Shreveport Dental Assisting School

High School Diploma -

C.E. Byrd High School

Some College (No Degree) -

Northwestern State University of Louisiana

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Zakkia Smith