Lucia Pena

I took credit card payment, I ordered new card cards, changed address, filed claim, activated cards, and activated reward.

• Supervised daily operations of cash handling and transaction processing.
• Trained and mentored junior tellers on customer service best practices.
• Ensured compliance with banking regulations and internal policies.
• Resolved customer inquiries and issues to enhance satisfaction levels.
• Implemented process improvements to streamline cash management procedures.
• Analyzed transaction data to identify trends and inform operational strategies.
• Coordinated with management to develop training programs for staff development.
• Led initiatives to enhance team performance and achieve branch goals.
• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Answered inquiries regarding checking and savings accounts and other related products.
• Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.