Aspolia Moore
Phoenix,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Credit Card Specialist
JPMorgan Chase
Tempe, AZ
08.2023 - Current
- Processed payments from customers in a timely manner according to established procedures.
- Assisted customers with payment plans and other special arrangements as needed.
- Ensured timely processing of payments received from customers via mail or electronic transfer.
Customer Service Representative
Verizon
Chandler
04.2017 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Aetna/Meritain Insurance
Phoenix
02.2014 - 04.2017
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Inventory Coordinator
US Cellular
Bolingbrook, IL
01.2005 - 08.2010
- Ensured compliance with company policies and procedures related to managing inventory.
- Identified discrepancies between actual stock and computer-generated reports.
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Created and maintained detailed reports related to all aspects of inventory control.
Education
No Degree - Real Estate Transaction
Richard Daley
Chicago, IL 10.2007 - 04.2008
GED -
Illinois State Board of Education
Chicago, IL 11.2002 - 11.2002
Skills
- Debt management
- Dispute Resolution
- Client Relationship Building
- Adaptability and Flexibility
- Information Verification
- Relationship Building
- Problem-solving abilities
- Effective Communication
Timeline
Credit Card Specialist
JPMorgan Chase
08.2023 - Current
Customer Service Representative
Verizon
04.2017 - Current
Customer Service Representative
Aetna/Meritain Insurance
02.2014 - 04.2017
No Degree - Real Estate Transaction
Richard Daley
10.2007 - 04.2008
Inventory Coordinator
US Cellular
01.2005 - 08.2010
GED -
Illinois State Board of Education
11.2002 - 11.2002