Melissa Ausburn

Assisted customers with their credit card accounts, took payments, processed balance transfers, made address and phone changes, issued credit balance refunds, handled fraud cases, replaced lost or damaged cards, resolved disputes, and closed accounts.

Help customers understand and redeem rewards on their accounts.

Educated customers on all credit card products and what would work best for them.

showed empathy and understanding to customers' needs and concerns

• Managed daily office operations and maintained efficient workflow.
• Coordinated schedules and appointments for team members and executives.
• Oversaw inventory management and ordered supplies as needed.
• Organized company events and meetings to promote teamwork and engagement.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Maintained filing system for records, correspondence and other documents.