Jasmine Hackett
Fresno,Texas
Summary
Personable, friendly and solution oriented. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Temporary Call Center Representative
Omaha Steaks
Remote - Work From Home
11.2023 - 12.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Attended regular training sessions on updates and changes within the industry or organization.
Teacher Office Assistant
Gary Job Corps
San Marcos, TX
01.2023 - 02.2023
- Managed daily data entry and kept clerical information accurate and up-to-date; Completed clerical tasks such as filing and copying test exams; Interacted with teachers and students by phone and in-person; Gained strong leadership skills by managing projects from start to finish; Paid attention to detail while completing assignments
Customer Service Representative
Kimco Metals
Pearland, TX
01.2016 - 08.2018
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
Volunteer
New Hope Church
Manvel, TX
06.2017 - 08.2017
- Assisted with maintaining a neat and clean sanctuary to serve the congregation
- Organized church programs
- Placed programs, donation envelopes and pens in sanctuary seats; Used strong interpersonal communication skills to convey information to others
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
Cleaning Assistant
Williams Cleaning Service
Missouri City, TX
06.2016 - 08.2017
- Handled equipment, chemicals, and materials properly and with caution; Scrubbed and sanitized toilets and trash cans to maintain healthy environment; Used time management and efficient cleaning methods to meet deadlines; Mopped and vacuumed floors to remove residue and restore finished appearance; Visually inspected area for overlooked aspects
Education
High School Diploma -
Gary Job Corps - Southwest Texas High School
02.2023
Skills
Certifications - Office Proficiency Assessment and Certification (OPAC)
- OPAC Clerical Skills
- OPAC Financial Record Keeping
- OPAC Microsoft Office
Other Skills
- Superior organization ability
- Telephone and Email Etiquette
- Active Listening Skills
- Mail Handling
- Database Maintenance
- Administrative Support
Timeline
Temporary Call Center Representative
Omaha Steaks
11.2023 - 12.2023
Teacher Office Assistant
Gary Job Corps
01.2023 - 02.2023
Volunteer
New Hope Church
06.2017 - 08.2017
Cleaning Assistant
Williams Cleaning Service
06.2016 - 08.2017
Customer Service Representative
Kimco Metals
01.2016 - 08.2018
High School Diploma -
Gary Job Corps - Southwest Texas High School