Jasmine Hailey
Biddeford,ME
Summary
High-performing Store Manager with over 14 years of experience in leadership. Knowledgeable about team development and coaching with proven results. Passionate about customer experience and building lasting relationships.
Overview
15
15
years of professional experience
Work History
Team Lead
Lululemon
07.2021 - Current
- Collaborated with Operations Manager to update, assess gaps and provide resources on Team Lead Resource hub for Attendance and Quality Assurance pages.
- Participated in the Team Lead mentorship program in 2023 and provided mentorship to two new Team Leads within the ORG.
- Partnered with Operations Manager in 2021-2022 to provide mentorship to two new Team Leads, executing ramp plans and enrolling them in 30/60/90 day action plans.
- Created new hire onboarding plan for ORG from Day 0 - 90 days out.
- Assisted peers with performance management writing, processes and delivery of performance improvement plans.
General Manager
Athleta
03.2022 - 07.2022
- Drove team and company profits by developing and strengthening relationships with team and customers.
- Identified opportunities for alignment to headcount and scheduling policies. Enrolled the team and strategically made changes to correct staffing levels.
- Developed individualized development plans to achieve staff readiness.
- Maximized strategic approaches to schedule optimization and staff deployment.
Team Lead
Lululemon
11.2021 - 03.2022
- Remotely managed a team of employees in the guest education center keeping in compliance with practices in both the US and Canada.
- Coached team members in guest service techniques, providing feedback and encouragement toward reaching goals.
- Monitored adherence to schedules, metrics and quality assurance practices by observing behaviors and coaching to efficiency.
- Empowered team members to be successful by fostering culture of inclusivity and collaboration.
Store Manager
Lululemon
10.2019 - 10.2021
- Managed a high performing team of up to 45 employees in a large volume 8 mil location.
- Consistently drove results in conversion leading the region by focusing on guest experience and floor leadership.
- Proven results within team development, growth within the leadership bench. Two assistant managers promoted to Store Manager within region, and multiple employees promoted to Assistant Manager throughout the region.
- Created and implemented strategies to connect with the community through ambassadorship program and company initiatives.
- Managed P&L, payroll, and upheld scheduling philosophy, maintaining compliance and financial accuracy, qualifying for bonus 100% of the time by exceeding these goals.
- Conceptualized and implemented strategies to realign team with company's operational standards, merchandising standards and policies.
- Responsible for inventory accuracy, Merchandising, product organization and sell through.
- Improved existing management approaches to performance management, delegation, coaching and team development.
District Training Store Manager
Swarovski
09.2016 - 09.2019
- Planned and managed retail development training within district, assisting 19 stores in the tri-state area while also driving business from home store, specializing in service cycle, visual merchandising, and operations.
- Assisted District Manager with recruiting, onboarding and training of new store managers and oversaw 2 new store openings.
- Introduced and trained the district on new payroll software to streamline and enhance workforce management.
- Trained the district on new standard operating procedures allowing for optimization of productivity and alignment within the stores.
- Achieved sales metrics consistently, leading the team to rank in the top 3 out of 85 in the region in 2018.
- Maintained highest conversion rate as well as highest average transaction in the district in 2017 and 2018 by building client relationships, providing excellent service and utilizing loyalty programs.
- Created positive, empowering work environments gaining results using SMART and BOOST methodology; developing multiple employees to achieve management positions.
- Boosted sales by 10% over LY in 2017 and 2018 by effectively cultivating customer rapport and delivering excellent customer service.
Store Manager
Aveda
01.2010 - 01.2016
- Promoted from Assistant Manager to Manager within six months.
- Opened a new store location, designed and enacted strategic plans to drive transaction growth while meeting and exceeding company goals.
- Carried out various marketing responsibilities promoting through web, social media, phone campaign and personal networking.
- Maintained all daily operations including scheduling, launching new floorsets, maintaining visual standards, and inventory retention.
- Recruited, interviewed, hired and trained individuals who would bring passion and have alignment with the company's mission.
- Promoted to higher volume location in Farmington: Increased monthly secret shop score by 40% over previous year by coaching the team on service cycle behaviors.
- Accomplishments - Coordinated with charities to throw partnered events, occasionally gaining free exposure from local media from radio stations and local news broadcasts. One event leading to the adoption of 100 pets.
Education
Social Work
University of Maine
Orono, MaineDance
University of Maine
Orono, MaineSkills
- Team leadership and coaching
- Goals and performance management
- Performance analytics
- Maximizing Profitability
- Training And Development
- Relationship Building And Management
References
References: Tyler Churchill (413) 519-7314 lululemon, Kimberly Roma (423)741-0726 previous District Manager for Swarovski, Eileen Engley (617) 953-8596 District Manager for Aveda.
Timeline
General Manager
Athleta
03.2022 - 07.2022
Team Lead
Lululemon
11.2021 - 03.2022
Team Lead
Lululemon
07.2021 - Current
Store Manager
Lululemon
10.2019 - 10.2021
District Training Store Manager
Swarovski
09.2016 - 09.2019
Store Manager
Aveda
01.2010 - 01.2016
Social Work
University of Maine
Dance
University of Maine
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