Jasmine Hamilton
Fort Lauderdale ,FL
Summary
Dynamic Shift Lead Manager with a proven track record at Planet Fitness, adept in policy enforcement and interpersonal skills. Excelled in optimizing team performance and customer satisfaction, reducing inventory wastage, and mentoring new employees. Achieved a high level of brand reputation through effective complaint resolution and team motivation.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Planet Fitness
02.2024 - 05.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Retail Sales Associate
Macy's
06.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
N/A - N/A
Dillard High School
Fort Lauderdale, FL06.2023
Skills
- Policy Enforcement
- Workplace Safety
- Team motivation
- Cash Handling
- Accurate money handling
- Team Development
- Training and mentoring
- Relationship Building
- Interpersonal Skills
Timeline
Shift Lead Manager
Planet Fitness
02.2024 - 05.2024
Retail Sales Associate
Macy's
06.2023 - 01.2024
N/A - N/A
Dillard High School