Summary
Work History
Education
Skills
Timeline
Generic

Calandra Lashley

Columbus,MS

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Preschool Teacher

Coleman Headstart
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Encouraged critical thinking skills through problem solving activities.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Customer Service Representative

Sitel
  • Mentored junior team members and managed employee relationships.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Increased customer satisfaction ratings 15% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Pediatric Nurse

Pedia Trust
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Assisted physicians during examinations and medical procedures in the pediatric unit.
  • Educated patients, caregivers and families on diagnoses, disease management, wound management, and equipment management.
  • Collaborated with other healthcare professionals regarding patient's condition and treatment options.

Certified Nursing Assistant

Baptist Memorial Hospital
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Education

Bachelor of Arts -

Mississippi State University
Starkville, MS
05-1993

Associate of Arts -

East Mississippi Community College
Scooba, MS
05-1989

Skills

  • Classroom Management
  • Child Development
  • Activity Planning
  • Classroom Organization
  • Complaint Resolution
  • Data Collection
  • Call Management
  • Data Entry

Timeline

Preschool Teacher

Coleman Headstart

Customer Service Representative

Sitel

Pediatric Nurse

Pedia Trust

Certified Nursing Assistant

Baptist Memorial Hospital

Bachelor of Arts -

Mississippi State University

Associate of Arts -

East Mississippi Community College

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Calandra Lashley