Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Capacity Coordinator II
JB Hunt Transportation
Chicago, IL
08.2023 - Current
Reported any incidents or accidents to management immediately upon occurrence.
Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
Retained valid proof of insurance and registration in vehicles.
Entered daily exceptions into payroll system.
Assisted with crosstown planning to ensure rail cuts were made.
Transportation Manager II
JB Hunt Transportation
Chicago, Illinois
08.2021 - 09.2023
Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
Monitored driver performance and compliance with safety regulations.
Communicated regularly with customers regarding their orders and any changes in delivery schedules.
Reported maintenance and repair needs for transportation vehicles and equipment.
Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports
Senior Operations Specialist
Schneider Intermodal
Chicago, IL
05.2019 - 08.2021
Ensure utilization of Driver capacity with customer load tenders by assigning freight based on the daily market plan
Promote and reassure that all drivers are complying with all the safety and DOT protocols
Updated tracking systems while assisting with handling incoming calls in a professional and timely manner to reduce the Driver and customer wait time
Work hand and hand with Driver Leaders, Customer Service, as well as the Rail team to process incoming activities to ensure requests are resolved.
Dispatcher /Claims Specialist
Joseph Cory Holdings
Chicago, IL
12.2017 - 05.2019
Monitored, coordinated, and communicated between delivery team and customer(s) to ensure deliveries were scheduled and handled to the highest standards
Resolved and processed (rough number) of claims transactions on a daily
Worked closely with our Account Payable Department to process all payments
Educated contractors, vendors and drivers of FMCSA (US DOT) rules and regulations.
Shipment Information Specialist
CH Robinson Specialist
Chicago, IL
06.2011 - 08.2017
Dispatched over 100 drivers on daily routes
Assisted drivers with all issues they came across on the road
(i.e
Found alternate routes for and etc.) Handled ACH payments from vendors