Jasmine Heidt
Mandan,ND
Summary
Hardworking with experience in customer service, data entry, and administrative support. Detail-orientated and organized with strong interpersonal and communication skills. Proven ability to work efficiently under pressure and meet tight deadlines.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Point CPA
Bismarck, ND
01.2023 - 05.2023
- Processed invoices and maintained accurate billing records for timely payments
- Answering telephone calls
- Organizing and filing both electronic paper records
- Proficient in MS Office (Outlook, Excel, Word, Teams)
- Processing and assembling electronic and paper forms and various documents
- Reduced late payments by consistently following up on overdue accounts with clients
- Maintained detailed records of customer payments and billing adjustments
- Handled account payments and provided information regarding outstanding balances
- Monitored outstanding invoices and performed collections duties
Medical Insurance Clerk
Mid Dakota Clinic
Bismarck, ND
01.2022 - 09.2022
- Preparing and submitting timely and accurate insurance claims
- Preform regular and consistent follow up, denial management, correction and/or reprocessing claims as necessary to ensure timely resolution
- Answering phone calls and provide helpful information to patients in order to maintain patient satisfaction regarding billing questions
- Submitting out of network referrals, maintaining accurate records and data, communicating with insurance companies, and pre-approving specific procedures
- Processed payments, verified patients information and entered data into the system
Billing Specialist
Metro Area Ambulance
Bismarck, ND
11.2019 - 01.2022
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections
- Coded invoices properly based upon patient services and medical records
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Worked effectively with medical payers such as Medicare, commerical insurances to obtain timely and accurate payments
- Responded to customer concerns and questions on daily basis
- Used data entry skills to accurately document and input statements
- Handled account payments and provided information regarding outstanding balances
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered
- Kept all patient information secure and confidential
Certified Nursing Assistant/Patient Care Technician
Sanford Ear, Nose, And Throat Clinic
Bismarck, ND
04.2018 - 11.2019
- Obtained client medical history, including medication information, symptoms and allergies
- Checked patient vitals such as temperature, blood pressure, and pulse to stay on top of symptoms and keep the registered nurses informed of changes
- oriented and trained new staff on proper procedures and policies
- Sanitized, restocked, and organized exam rooms and medical equipment
- Managing providers schedules to fit patients needs
- Organize and maintain paperwork for assessments, patient treatments, and coordinate care between various departments using communication and organization skills
- Reception/clerical tasks
- Put in referrals for appointments
Certified Nursing Assistant
Sanford Eating Disorders & Weight Management Center
Fargo, ND
04.2017 - 02.2018
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Obtained patent medical history, including medication information, symptoms and allergies
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Followed HIPPA regulations to maintain confidentiality of sensitive medical and personal information
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Stocked patient rooms and supply areas to meet patient care
- Kept up to date on all safety protocols related to the job role
- Completed in service training and attended performance improvement meetings
Education
Bismarck High School
Bismarck, ND12-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Point CPA
01.2023 - 05.2023
Medical Insurance Clerk
Mid Dakota Clinic
01.2022 - 09.2022
Billing Specialist
Metro Area Ambulance
11.2019 - 01.2022
Certified Nursing Assistant/Patient Care Technician
Sanford Ear, Nose, And Throat Clinic
04.2018 - 11.2019
Certified Nursing Assistant
Sanford Eating Disorders & Weight Management Center
04.2017 - 02.2018
Bismarck High School