Jasmine Hernandez
Buckeye,AZ
Summary
Data Center Technician with hands-on experience supporting Microsoft data center environments and current experience as a Data Technician II. Experienced in data center hardware installation, InfiniBand troubleshooting, hardware diagnostics, decommissioning, ticket management, and network infrastructure support. Experienced collaborating with cross-functional data center teams to complete deployment projects, troubleshoot technical issues, and maintain reliable and safe data center operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Data center IB technician II
TEKsystems - Microsoft
Goodyear, Arizona
05.2026 - Current
- Diagnose and resolve InfiniBand infrastructure issues affecting client systems and data center operations.
- Perform InfiniBand cable and optic replacements to restore system functionality and maintain infrastructure reliability.
- Troubleshoot hardware-related issues and follow established procedures to identify and resolve technical problems.
- Manage assigned technical tickets through the ticketing system and track work using Power BI and Microsoft Teams.
- Communicate ticket status, technical issues, and work updates with team members to support timely issue resolution.
- Collaborate with technicians and project teams to execute assigned work according to project plans, procedures, and deadlines.
Data Center Technician
Salute mission critical - Microsoft
Goodyear, Arizona
01.2023 - 05.2026
- Contributed to Moore build-out by setting up racks and stacks and performing precabling with AOCs, psm4, and LC fiber.
- Supported multiple Microsoft data center locations with inventory tracking and cabling tasks to maintain organized and functional environments.
- Assisted teams in troubleshooting hardware and software issues to minimize downtime.
- Moved racks safely and efficiently to ensure seamless operation.
- Assisted with decommissioning of datacenter equipment such as grounding, cables and racks.
Dental Assistant
AZ family & Kid's Dental
Avondale, Arizona
01.2022 - 01.2023
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Managed patient records using electronic health record systems efficiently.
Education
High School Diploma -
Carrington College
6751 N Sunset Blvd #330, Glendale, AZ 8530501-2022
Skills
- InfiniBand troubleshooting
- Hardware troubleshooting
- Diagnostics and troubleshooting
- Hardware installation
- Network configuration
- Infrastructure support
- Team collaboration
Certification
- Osha 10
- Dental Radiography certification
Timeline
Data center IB technician II
TEKsystems - Microsoft
05.2026 - Current
Data Center Technician
Salute mission critical - Microsoft
01.2023 - 05.2026
Dental Assistant
AZ family & Kid's Dental
01.2022 - 01.2023
High School Diploma -
Carrington College