Jasmine Hickson
Miami,FL
Summary
Healthcare operations supervisor with 7+ years of experience in patient financial services and revenue cycle management. Led teams to improve billing accuracy and streamline workflows, achieving significant reductions in operational gaps. Demonstrated expertise in compliance performance monitoring and collaboration within complex healthcare environments.
Overview
10
10
years of professional experience
Work History
Patient Financial Services Supervisor
Community Health of South Florida
Miami, FL
08.2025 - Current
- Led operations for Patient Financial Services across multi-site community healthcare network, ensuring effective revenue cycle management.
- Supervise daily revenue cycle activities including insurance verification, claims management, denial resolution, and payment reconciliation.
- Monitored KPIs for reimbursement timelines, denial trends, and staff performance to identify areas for improvement.
- Drove workflow optimization initiatives that enhanced operational efficiency and supported revenue capture.
- Implement process improvements to strengthen billing accuracy and reduce financial discrepancies.
- Train, mentor, and evaluate staff to enhance productivity, service quality, and compliance adherence.
- Collaborate with clinical and administrative leadership to improve patient financial communication and operational alignment.
Nursing Administration Staffing Coordinator
Nicklaus Children's Hospital
Miami, FL
09.2024 - 09.2025
- Coordinated staffing schedules across multiple nursing units while ensuring compliance with patient-to-nurse ratios.
- Supported leadership in workforce allocation, labor monitoring, and timekeeping oversight to optimize staffing efficiency.
- Minimized overtime exposure by implementing proactive scheduling adjustments and accurate resource forecasting.
- Ensured continuity of care by coordinating shifts efficiently and resolving staffing issues in real-time.
- Served as escalation point for urgent staffing conflicts, demonstrating strong operational judgment.
- Supported nursing leadership in a high-acuity pediatric hospital environment.
Customer Service Advocate (Remote)
UnitedHealthcare
10.2022 - 05.2025
- Managed high-volume inquiries on benefits, billing, and claims to ensure timely resolution.
- Resolved complex eligibility and reimbursement issues, improving member satisfaction and ensuring compliance.
- Educated members on coverage options, enhancing understanding and facilitating effective provider coordination.
- Maintained high performance metrics for quality, accuracy, and call resolution.
Customer Service / Billing Specialist
ADT
07.2021 - 07.2022
- Provided timely billing and technical support to enhance customer satisfaction in a fast-paced environment.
- Enhanced customer retention by employing solution-focused communication strategies.
- Facilitated account reconciliation and implemented service adjustments to resolve discrepancies.
Patient Financial Representative
Miami Cancer Institute
07.2019 - 07.2021
- Provided financial counseling and payment arrangements for oncology patients, enhancing their access to care.
- Coordinated insurance verification, prior authorizations, and patient payment processing to streamline financial workflows.
- Ensured front-end revenue cycle integrity through accurate data management, minimizing billing errors.
- Ensured HIPAA compliance and accurate EMR documentation.
Patient Service Specialist
Select Physical Therapy
11.2018 - 06.2019
- Registered patients and verified insurance benefits to ensure seamless care access.
- Collected and verified patient insurance information for accurate billing processes.
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Supported scheduling and streamlined provider documentation workflows to enhance patient service delivery.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
Customer Care Representative
Florida Power & Light
Miami, FL
04.2016 - 03.2018
- Achieved high customer satisfaction ratings in a fast-paced call center.
- Resolved emergency service and billing inquiries for customers.
- Facilitated peer training and contributed to performance improvement initiatives.
Education
Bachelor of Science - Nursing
Grand Canyon University
Miami, FL05-2026
Medical Coding & Billing Certification -
College of Business & Technology
Miami, FLHigh School Diploma -
Miami Killian Senior High School
Miami, FLSkills
- Revenue Cycle Management
- Claims Management
- Denial Resolution
- Insurance Verification
- Payment Posting
- Reconciliation
- Eligibility
- Financial counseling
- Billing Compliance
- Compliance
- HIPAA
- Healthcare Regulations
- Quality Assurance
- EMR/EHR
- Epic
- Cerner
- Patient Tracking Board
- Financial Systems
- Sorian Financials
- HealthPay
- Operations
- Process Improvement
- Efficiency Optimization
- Workforce Planning
- Staffing Coordination
- Leadership
- Team Supervision
- Coaching
- Performance Evaluation
- Conflict Resolution
- Escalation Management
- Interdepartmental Liaison
- Virtual Team Management
- Microsoft Office Suite
- Teams
- Zoom
- Outlook
- Lotus Notes
- Zoom
Professional Highlights
- 7+ Years Healthcare & Revenue Cycle Experience
- 3+ Years Supervisory Leadership
- Strong Operational & Financial Acumen
- Acute Care & Community Health Experience
- Proven Team Development & Workflow Optimization
Timeline
Patient Financial Services Supervisor
Community Health of South Florida
08.2025 - Current
Nursing Administration Staffing Coordinator
Nicklaus Children's Hospital
09.2024 - 09.2025
Customer Service Advocate (Remote)
UnitedHealthcare
10.2022 - 05.2025
Customer Service / Billing Specialist
ADT
07.2021 - 07.2022
Patient Financial Representative
Miami Cancer Institute
07.2019 - 07.2021
Patient Service Specialist
Select Physical Therapy
11.2018 - 06.2019
Customer Care Representative
Florida Power & Light
04.2016 - 03.2018
Bachelor of Science - Nursing
Grand Canyon University
Medical Coding & Billing Certification -
College of Business & Technology
High School Diploma -
Miami Killian Senior High School