Jazmina Poling
New Port Richey
Summary
Dynamic Patient Financial Services Supervisor with extensive experience at Florida Medical Clinic, excelling in medical billing and compliance. Proven track record in staff training and development, enhancing team efficiency and patient satisfaction. Adept at resolving claims discrepancies and optimizing revenue cycles, ensuring adherence to healthcare regulations while fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Patient Financial Services Supervisor
Florida Medical Clinic
08.2023 - Current
- Assisted patients in understanding financial responsibilities and payment options.
- Supported billing processes through accurate data entry and verification of patient accounts.
- Collaborated with insurance companies to resolve discrepancies in claims processing.
- Maintained up-to-date knowledge of healthcare regulations affecting patient financial services.
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Facilitated performance reviews, providing constructive feedback to enhance employee development.
Supervisor- Medicaid
Encompass Health
07.2021 - 08.2023
- Supervised daily operations, ensuring compliance with healthcare regulations and standards.
- Trained and mentored staff on best practices for patient care and safety protocols.
- Implemented process improvements that enhanced team efficiency and patient satisfaction.
- Coordinated interdisciplinary meetings to facilitate effective communication among healthcare providers.
- Processed Medicaid claims efficiently, ensuring compliance with regulatory standards and timely submissions.
- Reviewed billing documentation for accuracy, reducing errors and improving claim approval rates.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance communication processes.
Patient Service Specialist
United Healthcare
05.2019 - 07.2021
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed insurance verification processes, ensuring accurate information for seamless patient billing.
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Utilized electronic health record systems to maintain accurate and up-to-date patient information.
- Collaborated with healthcare providers to streamline communication and improve service delivery.
- Trained new staff on operational procedures and customer service best practices.
Beauty Advisor
Target
06.2018 - 05.2019
- Advised clients on skincare and cosmetic products, enhancing their beauty routines and satisfaction.
- Conducted product demonstrations to educate customers on features and application techniques.
- Maintained up-to-date knowledge of industry trends, ensuring recommendations remained relevant and informed.
- Assisted in inventory management, optimizing stock levels and minimizing product shortages.
Barista Supervisor
Bay Coffee and Tea
05.2016 - 06.2018
- Supervised daily operations, ensuring high-quality beverage preparation and service standards.
- Trained and mentored new baristas on product knowledge and customer service techniques.
- Managed inventory levels, coordinating with suppliers to maintain stock and reduce waste.
- Implemented process improvements that enhanced efficiency in drink preparation workflows.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL05-2011
Skills
- Healthcare regulations compliance
- Staff training and development
- Patient account management
- Insurance verification
- Medical billing expertise
- Performance metrics analysis
- Debt collection strategies
- Customer service
- Revenue cycle optimization
- HIPAA compliance
- Verbal and written communication
- Claims processing
Timeline
Patient Financial Services Supervisor
Florida Medical Clinic
08.2023 - Current
Supervisor- Medicaid
Encompass Health
07.2021 - 08.2023
Patient Service Specialist
United Healthcare
05.2019 - 07.2021
Beauty Advisor
Target
06.2018 - 05.2019
Barista Supervisor
Bay Coffee and Tea
05.2016 - 06.2018
High School Diploma -
River Ridge High School
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