Tiffany Young,MHA
Winston-Salem,NC
Summary
With over 18 years of experience in patient access, I bring a diverse skill set and a proven track record of leadership in both front-end and back-end operations. Throughout my career, I have excelled in various roles, including ED patient registrar lead, front office scheduler, patient access supervisor, and PFS supervisor for correspondence and credit processing. My primary focus is on fostering a positive work environment, enhancing staff morale, and ensuring high levels of patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Financial Services Supervisor
Atrium Wake Forest Baptist Health
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with physicians and other healthcare providers to resolve complex billing issues promptly.
- Leveraged data analytics tools to identify patterns in claims data that informed strategic decision-making processes.
- Ensured compliance with regulatory requirements by staying up-to-date on industry developments and implementing necessary changes within the department.
- Work with outsourcing vendors to monitor performance around billing and claim logic to improve overall performance and prevent backend billing denials, coding denials, or other AR concerns.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Ambulatory Patient Access Supervisor
Cone Health System @ Drawbridge
01.2023 - 05.2023
- Provides for the orientation training and on-going development of patient registration staff ensuring that comprehensive documentation systems are established and maintained so that status progress and participation can be easily monitored
- Manages HR goals by overseeing recruitment, training, performance, and policy adherence.
- Facilitated open communication between team members through regular meetings and updates, promoting a collaborative work environment.
- Oversaw financial clearance processes including insurance verification, preauthorization, estimation of costs, and securing patient payment arrangements.
Patient Access, Team Lead
Cone Health System
04.2022 - 01.2023
- Oversee the daily activities of the patient access area (Admission or ED) to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration workflow
- Maintain QA statistics and report results to Supervisor! Assist Supervisor to ensure all personnel department policies and procedures are followed
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Acts in capacity of supervisor in his/her absence and informs supervisor of all issues upon his/her return.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
Front Office Scheduler/Advocate III
Cone Health, LeBauer Primary Care
01.2021 - 04.2022
- Responsible for prior authorizations and referral pre-registration pre-service collections
- Manages scheduling in baskets and forwarding request to Physicians CMA.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Admission Services Associate
Cone Health Cancer Center at Wesley Long
01.2013 - 12.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Promoted a safe and welcoming environment for patients, families, and staff by adhering to infection control protocols and maintaining confidentiality of sensitive information.
- Provided compassionate end-of-life care for terminally ill patients in collaboration with palliative care specialists and family members involved in decision-making processes.
- Verified financial and insurance information using appropriate database retrieval systems.
- Conducted patient intake interviews, recording and documenting relevant information.
Patient Access ED Registration
Atrium Wake Forest Baptist Health @ High Point
11.2006 - 12.2020
- Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems
- Pre-registers all scheduled patients for admission partial hospitalization and outpatient services according to department policies and procedures
- Screen patient for Medicaid Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral.
- Contributed to departmental goals by attending regular meetings and offering suggestions for process improvements.
Education
Master of Science - HealthCare Administration
Winston Salem State University
Winston-Salem, NCBachelor of Science - Behavioral Sciences
North Carolina Central University
Durham, NCSkills
- Healthcare Regulations Compliance
- Staff Training and Development
- Patient Registration
- Claims Processing
- Recruitment and hiring
- Patient account management
- Insurance Verification
- Budget Planning
- Revenue Cycle Optimization
- POS Collections
- Quality Assurance
- Pre-authorizations
Timeline
Patient Financial Services Supervisor
Atrium Wake Forest Baptist Health
05.2023 - Current
Ambulatory Patient Access Supervisor
Cone Health System @ Drawbridge
01.2023 - 05.2023
Patient Access, Team Lead
Cone Health System
04.2022 - 01.2023
Front Office Scheduler/Advocate III
Cone Health, LeBauer Primary Care
01.2021 - 04.2022
Admission Services Associate
Cone Health Cancer Center at Wesley Long
01.2013 - 12.2020
Patient Access ED Registration
Atrium Wake Forest Baptist Health @ High Point
11.2006 - 12.2020
Master of Science - HealthCare Administration
Winston Salem State University
Bachelor of Science - Behavioral Sciences
North Carolina Central University
Similar Profiles
Caroline LongCaroline Long
Registered Nurse, Emergency Department at Atrium Wake Forest Baptist HealthRegistered Nurse, Emergency Department at Atrium Wake Forest Baptist Health
MIRANDA COLSTONMIRANDA COLSTON
Prep Cook at Atrium Wake Forest Baptist HealthPrep Cook at Atrium Wake Forest Baptist Health
Dominique FranksDominique Franks
Patient Access Rep Ill at Atrium Wake Forest Baptist HealthPatient Access Rep Ill at Atrium Wake Forest Baptist Health
Maxie FerrerMaxie Ferrer
Registered Nurse, Medical-Surgical Unit at Atrium Wake Forest Baptist HealthRegistered Nurse, Medical-Surgical Unit at Atrium Wake Forest Baptist Health
Collin RebottaroCollin Rebottaro
Owner/Operator at Central NC DumpstersOwner/Operator at Central NC Dumpsters