Summary
Overview
Work History
Education
Skills
Timeline
Server

Jasmine Higgs

Grand Junction,CO

Summary

Enthusiastic server eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer satisfaction and training in management. Motivated to learn, grow and excel.

Overview

5
5
years of professional experience

Work History

Server/Manager

Shooters Grill
Rifle, CO
03.2018 - 07.2022
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Enhanced business productivity by training Number team members and Number servers on best practices and protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Host

Ale House
Grand Junction, CO
02.2017 - 04.2018
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Checked and restocked server areas and organized and got change for front counter.
  • Documented reservations and communicated changes to guests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

Fruita Monument High School
Fruita, CO
08.2010

Skills

  • Staffing and Sales Reporting
  • Staff Scheduling
  • Equipment Maintenance
  • Front of House Management
  • Training New Hires
  • Employee Development
  • Payroll Submission
  • Health Code Compliance
  • POS Terminal Operations

Timeline

Server/Manager

Shooters Grill
03.2018 - 07.2022

Host

Ale House
02.2017 - 04.2018

Fruita Monument High School

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Jasmine Higgs