Jasmine Hilario
Summary
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Online Grocery Associate
Walmart
5680 Hammonds Mill Rd Martinsburg, WV 25404
12.2022 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma -
Hedgesville Highschool
109 Ridge Rd N Hedgesville, WV 2542705.2024
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Efficient Packing
- Supply Chain Understanding
- Maintaining displays
- Shelf Stocking
- Online order tracking
- Food safety awareness
- Adaptability to Change
- Customer Service
- Attention to Detail
- Heavy Lifting
- Online Order Processing
- Upbeat and Outgoing Attitude
- Decision-Making
- Client Relationship Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Grocery Associate
Walmart
12.2022 - Current
High School Diploma -
Hedgesville Highschool