Jasmine Hill
Pearland
Summary
Experienced in employee training and development, demonstrating a strong ability to enhance workforce capabilities through structured programs. Managed projects effectively, ensuring compliance with regulatory standards while maintaining vendor relations that support organizational goals. Proven skills in performance evaluation and data collection contribute to informed decision-making processes. Proficient in Microsoft Office applications and possess fast typing skills, facilitating efficient communication and documentation.
Overview
16
16
years of professional experience
Work History
SERVICES OPERATIONS ASSISTANT
Army and Air Force Exchange Services
Eglin Afb
06.2017 - Current
- Developed training materials and best practices to accelerate vendor service speed.
- Conducted evaluations of vendor performance to ensure high service quality.
- Sourced new concession vendors to diversify offerings and increase revenue.
- Analyzed existing concession agreements for opportunities in favorable renegotiation.
- Collaborated with marketing teams on promotional campaigns to enhance concession engagement.
- Identified mobile concession solutions for quick deployment during emergencies.
- Ensured availability of critical services in contingency locations to maintain operations.
- Demonstrated commitment to customer service through Four Foundations: Greet, Listen, Suggest, Thank.
Senior Store Associate
Army and Air Force Exchange Services
Eglin Afb
02.2016 - 06.2017
- Consistently met all requirements and responsibilities of customer service role.
- Fostered positive relationships with staff and customers, enhancing collaboration.
- Demonstrated initiative by completing tasks independently without supervision.
- Adapted quickly to new procedures, maintaining high productivity levels.
Sales Associate
Army and Air Force Exchange Services
Eglin Afb
05.2015 - 02.2016
- Executed exceptional cashier duties for customers at Eglin Afb.
- Achieved recognition for outstanding recruitment numbers in military star card program.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
Aircraft Armament Systems Journeyman
Untied States Air Force
05.2009 - 05.2015
- Accomplished maintenance of aircraft systems to ensure operational readiness.
- Inspected, troubleshot, removed, and installed various equipment systems across multiple aircraft.
- Aided in managing alternate mission equipment and cables valued over $7 million.
- Collected pilot data and organized information using Excel applications.
- Scheduled technician assignments within maintenance management computer system.
- Delivered exceptional customer service while addressing pilot discrepancies post-landing.
- Utilized effective phone techniques to take messages and transfer calls.
Education
BAS Management And Supervision- HRM
Northwest Florida State College
Niceville, FL05-2025
Associate of Arts - Education
Northwest Florida State College
Niceville, FL05-2017
Skills
- Employee training and development
- Project management
- Vendor relations
- Customer service excellence
- Regulatory compliance
- Performance evaluation
- Microsoft Office proficiency
- Fast typing skills
- Adaptability and learning agility
- Data collection and organization
Accomplishments
- Load Crew Of the year May 2011
- Technician of the quarter May 2012
- Airmen Of The quarter May 2012
- Air Force Achievement Medal
- AF Good Conduct Medal with 1 Oak Leaf Cluster
- National Defense Service Medal
- Global War on Terrorism Service Medal
- AF Longevity Service
- AF Training Ribbon
- AAFES Exchange Top Associate Call Out for Eastern Region from the Chief Operating Officer for October 2017
- Making it better Services Award October 2017
- Thanks For Making It Better Feb 2025
- Thanks For Contributing May 2024
- Thanks For Serving Nov 2022
- Thanks For Contributing Dec 2021
- Thanks For Contributing Oct 2020
- Thanks For Making It Better Oct 2017
Status Category
- Service-Connected Disabled Veteran 60%
- Retired Veteran of United States Air force
Timeline
SERVICES OPERATIONS ASSISTANT
Army and Air Force Exchange Services
06.2017 - Current
Senior Store Associate
Army and Air Force Exchange Services
02.2016 - 06.2017
Sales Associate
Army and Air Force Exchange Services
05.2015 - 02.2016
Aircraft Armament Systems Journeyman
Untied States Air Force
05.2009 - 05.2015
BAS Management And Supervision- HRM
Northwest Florida State College
Associate of Arts - Education
Northwest Florida State College
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