Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherrie Haynes

Jacksonville

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and apply new skills in dynamic environments. Committed to leveraging strengths to drive team success and contribute to overall organizational growth. A strong focus on collaboration and innovation ensures the ability to meet challenges head-on and exceed expectations.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Senior Plan Sponsor Services Consultant

Aetna / CVS Health
06.2007 - Current
  • Process eligibility data via Aetna systems for customers.
  • Serve as Subject Matter Expert (SME) and provide operational oversight in the absence of leadership.
  • Analyze financial information and reports; resolve revenue adjustment issues.
  • Participate in pre- and post-sale installation meetings to assess billing requirements and payment arrangements.
  • Ensure accurate remittance posting across benefits and legal entities.
  • Respond to eligibility and billing inquiries from Plan Sponsors, vendors, and internal departments.
  • Manage enrollment, billing, accounts receivable, collections, and customer service for assigned accounts.
  • Perform quality assurance on billing and enrollment transactions.
  • Coordinate eligibility and benefit information across systems including Ezlink, Benefitfocus, BSwift, and Springboard.
  • Review aging reports and coordinate reconciliation and collection activities.
  • Audit plan sponsor member listings and reconcile discrepancies in billing statements.

Plan Sponsor Services Supervisor

Prudential / Aetna
04.1995 - 06.2007
  • Supervised a team of up to 23 staff handling enrollment and billing.
  • Managed administrative duties including performance documentation and time-off tracking.
  • Communicated organizational changes and workflow updates to staff.
  • Delivered timely and unbiased performance feedback and evaluations.
  • Led process improvement initiatives to enhance team performance.
  • Maintained team motivation and customer service focus.
  • Coordinated internal and external efforts to ensure customer satisfaction.
  • Provided and facilitated training on new procedures to maintain workflow continuity.
  • Participated in conference calls with brokers, sales teams, and plan sponsors to resolve account issues.

Quality Consultant / Senior Enrollment Consultant

Prudential
06.1991 - 04.1995
  • Processed enrollment applications for various group segments, including complex cases.
  • Ensured compliance with state and federal legislation in enrollment activities.
  • Met key performance metrics and ensured timely enrollment completion.
  • Conducted outreach for member-specific information to support accurate processing.
  • Verified data accuracy for ID card issuance and supported enrollment-related inquiries.
  • Provided HIPAA notifications and handled DOI complaints.
  • Supported internal and external audits with required documentation.

Education

High School Diploma -

Englewood High School
Jacksonville, FL
06-1991

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
12-2026

Skills

  • Effective complaint resolution
  • Strategic partnership development
  • Customer-focused technical assistance
  • Client engagement strategies
  • Interdepartmental collaboration
  • Problem-solving expertise
  • Client account management
  • Employee training development
  • Client engagement

Certification

  • Certified Mentor, CVS Health - 2025

Timeline

Senior Plan Sponsor Services Consultant

Aetna / CVS Health
06.2007 - Current

Plan Sponsor Services Supervisor

Prudential / Aetna
04.1995 - 06.2007

Quality Consultant / Senior Enrollment Consultant

Prudential
06.1991 - 04.1995

High School Diploma -

Englewood High School

Bachelor of Science - Business Administration

Colorado Technical University

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