Angela McKenzie Daniels
West Hartford,CT
Summary
Well-organized and adept at researching, analyzing, exceeding goals and multitasking.
Detail-oriented, accurate and focused. Strong verbal and written communication skills.
Troubleshooter able to identify problems and implement solutions. Hard working, reliable, responsible, and highly motivated. Computer skills include: Microsoft Word, Excel and Internet Savvy.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Aetna / CVS Health
03.2012 - 03.2024
- Determines purpose of call by actively listening and interacting with member, triages call in professional and timely manner.
- Receive internal calls transferred and provides immediate member assistance.
- Schedules appointment for members.
- Assist team members with necessary activities to effectively respond to members inquiries requests for services and resources related to various life skill.
Case Processor/ Customer Service Representative
Consultiva Credit LLC
02.2010 - 03.2012
- Ensured files were delivered in a timely manner.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Mortgage Loan Processor
Bank of America
03.2009 - 03.2010
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
Post Closer
JPMorgan Chase
11.2002 - 11.2008
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Education
Associate of Arts - Liberal Arts
Capital Community Technical College
Hartford, CT05-1986
Skills
- Customer service
- Problem resolution
- Call center experience
- Staff training
- Live chat support
- Quality Standards
- Communication
Timeline
Customer Service Representative
Aetna / CVS Health
03.2012 - 03.2024
Case Processor/ Customer Service Representative
Consultiva Credit LLC
02.2010 - 03.2012
Mortgage Loan Processor
Bank of America
03.2009 - 03.2010
Post Closer
JPMorgan Chase
11.2002 - 11.2008
Associate of Arts - Liberal Arts
Capital Community Technical College
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