Jasmine Holland
Bridgeport,CT
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
5
5
years of professional experience
Work History
Banking Associate
TD Bank
08.2021 - Current
- Processed account transactions such as deposits/withdrawals, transfers between accounts, issue money orders and certified checks, and cash checks
- Maintained relationships with customers through excellent customer service
- Sell products to customers such as personal accounts, credit cards, business accounts and lines of credit, loans, and investment opportunities
- Identified customers' needs and provide solutions
- Uphold the security of accounts through various tools of verification
- Opened accounts such as personal/business checking and savings including Certificates of Deposits and Trusts
- Take mortgage applications and processing loan setups
- Train new employees, tellers and customer service representatives alike
- Lead coaching activities for the team to ensure success in sales
- Utilized Salesforce to create and maintain leads to generate new business.
Intern
Jacobi Case and Speranzini
06.2021 - 08.2021
- A summer internship involving the record keeping of case files
- Delegated tasks to interns regarding the organization and destruction of case files
- Coordinated with the office manager to ensure work was done correctly
- Delivered mail to the building's postal room
- Aided in data entry and filing of documents.
Cashier
McDonald’s
03.2019 - 05.2021
- Operated point of sale cash registers
- Delivered excellent customer service and maintained positive customer relations
- Responsible for the training of new employees
- Maintained a clean workspace for myself and others
- Ensured quality of food is to the customer's standard
- Restocked items around the store
- Achieve customer satisfaction through prompt service.
Education
College - Business Administration
Housatonic Community College
Bridgeport, CT05.2024
University - Business Administration
University of Connecticut
Stamford, CT12.2019
Highschool -
Fairchild Wheeler Interdistrict Magnet Highschool
Bridgeport, CT06.2019
Skills
- Organizational Skills
- Strong Communication Skills
- Customer Service
- Microsoft Office
- Task Management
- Writing Skills
- Salesforce
- Google Suite
Timeline
Banking Associate
TD Bank
08.2021 - Current
Intern
Jacobi Case and Speranzini
06.2021 - 08.2021
Cashier
McDonald’s
03.2019 - 05.2021
College - Business Administration
Housatonic Community College
University - Business Administration
University of Connecticut
Highschool -
Fairchild Wheeler Interdistrict Magnet Highschool