Jasmine Howard
Crown Therapy by Reign
INDIANAPOLIS,IN
12
years of professional experience
Results-oriented Operations Manager with proven expertise in streamlining workflows and enhancing customer satisfaction. Committed to driving operational efficiency and staff training to deliver exceptional service.
Work History
Operations Manager
8 Years 6 Months- Streamlined operational workflows to enhance service delivery and client satisfaction.
- Streamlined operational workflows to enhance service delivery and patient satisfaction.
- Collaborated with healthcare providers to optimize patient care protocols and operational efficiency.
- Coordinated with educational providers to deliver continuous learning opportunities for staff development.
- Administered daily financial activities, including transaction management and operational oversight.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated regular staff meetings to communicate updates, gather feedback, and foster teamwork.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Experience Manager
11 Months- Led cross-functional teams to enhance customer experience and drive brand loyalty initiatives.
- Analyzed customer feedback to identify trends and develop strategies for service improvement.
- Developed and implemented training programs for staff, improving product knowledge and service excellence.
- Collaborated with marketing teams to execute promotional events, increasing store traffic and engagement.
- Managed inventory control processes, ensuring product availability aligned with customer demand expectations.
- Oversaw daily operations, streamlining workflows to improve team efficiency and performance outcomes.
- Mentored junior team members, fostering professional growth and enhancing overall team capabilities.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Assistant Manager/Stylist Trainer
10 Years 5 Months- Trained and mentored junior stylists, fostering skill development and team cohesion.
- Led daily salon operations, ensuring exceptional customer service and satisfaction.
- Implemented promotional strategies to enhance client retention and boost salon visibility.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Managed inventory systems, optimizing stock levels and reducing waste through effective ordering practices.
- Collaborated with management to set performance goals and monitor team progress towards targets.
- Oversaw compliance with health and safety regulations, maintaining a clean and safe working environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Sociology
Skills
Operations management
Retail operations management
Operational efficiency
Forecasting and scheduling
Operations optimization
MS office
Conflict resolution
Retail management
Invoice management
Data analysis tools
Customer service
Cross-department collaboration
Demand forecasting
Timeline
Experience Manager
Ulta Beauty Inc.
04.2025 - 03.2026Read More
Operations Manager
Crown Therapy by Reign
02.2018 - CurrentRead More
Assistant Manager/Stylist Trainer
Great Clips Salon
05.2014 - 10.2024Read More
Indiana Wesleyan University
Bachelor of Science from Sociology
Read More