Jasmine Hudson
Social Work
Durham,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
Certifications
7
7
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Specialist
Go Brand Social LLC
Durham, NC
01.2020 - Current
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Education
Bachelor of Arts - Social Work
North Carolina Central University
Durham, NC 08.2017 - Current
High School Diploma -
Northside High School
Jacksonville, NC 08.2013 - 06.2017
Skills
Complaint resolution
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
North Carolina Alcoholic Beverage Control
Timeline
CITI Program Certification
01-2021
North Carolina Alcoholic Beverage Control
10-2020
Customer Service Specialist
Go Brand Social LLC
01.2020 - Current
Bachelor of Arts - Social Work
North Carolina Central University
08.2017 - Current
High School Diploma -
Northside High School
08.2013 - 06.2017
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