Documented case notes daily and coordinated follow-up for seamless case management.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Organized clinical documentation, treatment plans, and referrals.
Offered community resource guidance to clients to meet family needs for assistance.
Conducted outreach to local referral sources to build strong partnerships for supportive services.
Facilitated support groups and workshops to provide valuable services to clients.
IXL Learning Inc.
Morresville, NC
Membership Specialist
10.2022 - 01.2023
Job overview
Maintained membership database, ensuring that all information was current and accurate to improve customer outcomes and operational efficiencies.
Collaborated with cross-functional teams to drive customer experience.
Manage operational tasks such as Salesforce administration, and implement process improvements.
Workplace Options, LLC
Raleigh, NC
Intake Specialist
07.2021 - 07.2022
Job overview
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Collected, verified, recorded, and processed client demographics and referral information.
Spoke with consumers over the phone connecting with people experiencing emotional distress or mental health issues.
Conversed with individuals in crisis which called or texted hotline for assistance.
Listened to clients' concerns and provided encouragement and support.
Carolina Center For Autism And ABA
Cary, NC
Behavior Technician
08.2021 - 01.2022
Job overview
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior.
Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
Worked as part of collaborative team to address changing needs of children and families.
Offered active guidance to families adjusting to life with loved one on autism spectrum.
Education
Howard University
Washington, DC
Master of Arts from Social Work
01.2023 - 06.2024
University Overview
North Carolina Central University
Durham, NC
Bachelor of Arts from Social Work
12.2021
University Overview
Skills
Experience with CRM tools such as (Salesforce, & Oracle)
Excellent Communication skills
Affinity to leverage technology to solve critical business problems
Owner, Licensed Clinical Social Worker at Paradigm Counseling and Coaching, PLLCOwner, Licensed Clinical Social Worker at Paradigm Counseling and Coaching, PLLC