Jasmine Hunt
Round Rock,TX
Summary
Promoted customer satisfaction by providing quality service and support. Assisted customers in navigating service options and best practices. Delivered effective solutions to enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Ambassador
Alclear LLC
Austin, TX
06.2024 - Current
- Facilitated outreach initiatives to promote brand awareness and customer loyalty.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Lead Plasma Center Technician
Biolife Plasma Center
Harker Heights, TX
02.2023 - 06.2024
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Participated in quality assurance and competency assessment initiatives.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding.
- Drew blood by vacuum tube.
Customer Service Representative
Intelogix
03.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bank Teller
First National Bank
Harker Heights, TX
08.2022 - 02.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Caregiver
Veteran Affairs
12.2021 - 10.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Team Leader
Burger King
Fort Hood, TX
10.2017 - 03.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
High School Diploma -
Robert M Shoemaker High School
Killeen, TX06.2018
Skills
- Coached employees to enhance skills and performance Motivated team members to achieve personal and professional goals Supported staff in overcoming challenges and improving productivity
- Enhanced customer satisfaction through proactive service and support initiatives
- Prioritized tasks and ensured consistent follow-through on objectives
- Assisted in organizing team schedules to meet project deadlines Collaborated with team members to coordinate availability for meetings Supported project managers in tracking task assignments and progress
- Facilitated client interactions to enhance relationship management
- Cultivated player motivation through targeted engagement strategies
- Facilitated clear communication among team members to enhance collaboration
- Optimized scheduling and prioritization of tasks to enhance productivity
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Skills
- Patient Intakes
- Training Initiatives
- Training Methodologies
Timeline
Ambassador
Alclear LLC
06.2024 - Current
Customer Service Representative
Intelogix
03.2023 - 06.2024
Lead Plasma Center Technician
Biolife Plasma Center
02.2023 - 06.2024
Bank Teller
First National Bank
08.2022 - 02.2023
Caregiver
Veteran Affairs
12.2021 - 10.2022
Team Leader
Burger King
10.2017 - 03.2021
High School Diploma -
Robert M Shoemaker High School