Jasmine Hunter
Jenkinsburg,GA
Summary
Committed to delivering exceptional service and unparalleled support, dedicated to ensuring customer satisfaction. Possessing a strong understanding of customer service best practices, excelling in finding innovative solutions to effectively meet customer needs.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Hunters Café
11.2012 - Current
- Responsible for providing the highest level of customer Satisfaction
- Train new hires and monitor their performance
- Assist the team by performing task with them
- Process cash, credit card transactions
- Handle complaints for both the customers and staff
- Perform inventory duties, shipping, receiving, displaying merchandise
Assembly Line Manager
Briggs and Stratton
06.2012 - 10.2012
- Responsible for providing the highest level of customer satisfaction
- Train new hires and monitor their performance
- Assist the team by performing task with them
- Process cash, credit card transactions
- Handle complaints for both the customers and staff
- Perform inventory duties, shipping, receiving, displaying merchandise
- Process returns and damaged items
Pre – K Teacher
Butts County Child Development Center
08.2011 - 05.2012
- Assist with designs and graphics
- Maintain database of contacts and vendors
- Provide office support and oversee office functions and workflow as required
- Visualize and execute conceptual ideas within budgetary guidelines
- Perform bookkeeping duties when necessary
- Operate machinery and use graphic software to complete orders
Pre – K Teacher
Playtime Learning Center
06.2008 - 11.2010
Education
Associates - Radiology
Southern Crescent Technical College
Butts County, GA01.2012
High School Diploma -
Jackson High School
Butts County, GA01.2008
Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Excellent customer service and communication skills
- Team player
- Self motivated
- Critical thinker
- Problem solver
- Scheduling and organizational skills
- Time Management
- Prioritizing
- Leadership Skills
Volunteer Experience
Hosea Feed the Homeless, Atlanta, GA, 01/01/12, Present
References
Available upon request
Coursework
- Human Anatomy and Physiology I and II
- Laboratory Techniques
- Radiography
- Radiologic Technology
- Radiographic Pathology
Timeline
Customer Service Representative
Southwest Airlines
02.2022 - Current
Manager
Hunters Café
11.2012 - Current
Assembly Line Manager
Briggs and Stratton
06.2012 - 10.2012
Pre – K Teacher
Butts County Child Development Center
08.2011 - 05.2012
Pre – K Teacher
Playtime Learning Center
06.2008 - 11.2010
High School Diploma -
Jackson High School
Associates - Radiology
Southern Crescent Technical College
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