Stacy Goggans
Rosedale,NY
Summary
Enthusiastic and motivated individual with a strong passion for delivering exceptional customer service. Seeking a position that leverages excellent communication skills, multitasking abilities, and a positive attitude to contribute to a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Sales and Service Specialist
24 Hour Fitness
Valley Stream , New York
05.2024 - Current
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Processed payments for merchandise purchases, returns, and exchanges.
- Greeted customers upon entering the store and provided assistance as needed.
- Assisted in training new employees on sales techniques and customer service policies.
- Developed promotional materials such as flyers, posters, coupons. to advertise store events and promotions.
- Handled cash register transactions accurately while ensuring compliance with all applicable laws and regulations.
Administrative Executive
Valley Stream Pediatrics
Valley Stream , NY
04.2023 - 01.2024
- Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
- Developed and implemented procedures to streamline workflow processes in the department.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Created spreadsheets using MS Excel to track program performance metrics.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Employee of the month in August 2023
Hostess/Waitress
Hush Restaurant & Lounge
Elmont , NY
08.2021 - 09.2022
- Provided exceptional customer service by attentively taking orders, addressing customer needs, and resolving any issues promptly to ensure a pleasant dining experience
- Eciently managed multiple orders, ensuring accuracy and timely delivery, which resulted in high customer satisfaction and repeat business
- Upsold menu items and promotions, contributing to increased sales and higher average ticket values
- Handled cash and credit card transactions with accuracy, balancing the cash register at the end of shifts without discrepancies
- Worked closely with kitchen sta, bartenders, and other waitsta to ensure smooth service flow and ecient operation during peak hours
- Adhered to health and safety regulations by maintaining cleanliness standards in dining areas and ensuring safe food handling practices
Cashier/Customer Service Associate
CVS Health
Freeport , NY
06.2021 - 08.2021
- Provided excellent customer service/assistance
- Stocked, replenished and organized inventory accurately
- Maintained accurate and attractive merchandise displays
- Consistently assisted coworkers in handling cash registers and labeling products
- Responsible for cleaning up the store and making it look presentable
Cashier/Sales Associate
Charlotte Russe
Garden City , NY
11.2019 - 03.2020
- Provided excellent customer assistance
- Stocked, replenished and organized inventory accurately
- Maintained accurate and attractive merchandise displays
- Assisted coworkers in handling cash registers and labeling products
- Responsible for cleaning up the store and making it look presentable
Volunteer
WCI Food Bank for New York
Queens , NY
05.2018 - 09.2018
- Assisted in organizing and serving food at charity events and fundraisers
- Interacted with guests in a friendly and professional manner
- Adapted quickly to changing event dynamics and eectively managed high-volume orders
- Provided exceptional customer service, ensuring guest satisfaction
Education
Bachelor of Science - Technology/Information Science
SUNY Oswego
Oswego, NY05-2025
Diploma -
Freeport High School
Freeport, NY06.2021
Skills
- Outstanding customer service
- POS Software
- Interpersonal Communication
- Retail Merchandising
- Cash Handling
- Honest and Dependable
- Adaptable and Flexible schedule
- Team building
- Sales and Promotions
- Analytical Thinking
- Excellent multitasking and time management abilities
- Attention to detail and accuracy
- Friendly and Helpful
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Proficient in operating program languages/coding (HTML, CSS, JavaScript)
- Proficient in technological applications (Chrome, Firefox, Safari)
References
Available upon request
Awards
- National Honors Society
- Published author for Scholastic Writers of Tomorrow
- Maintained a GPA average of 3.95 at Freeport High School
- Received a 4 year full-ride scholarship from SUNY Oswego
References
References available upon request.
Timeline
Sales and Service Specialist
24 Hour Fitness
05.2024 - Current
Administrative Executive
Valley Stream Pediatrics
04.2023 - 01.2024
Hostess/Waitress
Hush Restaurant & Lounge
08.2021 - 09.2022
Cashier/Customer Service Associate
CVS Health
06.2021 - 08.2021
Cashier/Sales Associate
Charlotte Russe
11.2019 - 03.2020
Volunteer
WCI Food Bank for New York
05.2018 - 09.2018
Bachelor of Science - Technology/Information Science
SUNY Oswego
Diploma -
Freeport High School
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