LYNN DIAMOND
Addis,LA
Summary
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
41
41
years of professional experience
Work History
Sales Service Specialist
MRC GLOBAL
06.2023 - Current
- Assigned solely to Axiall Westlake Plaquemine and Shell Norco.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed and maintained strong relationships with clients, ensuring satisfaction and loyalty.
- On call during turnarounds 24 hr a day.
- Purchased valves, pipe and fittings on material not stocked.
Branch Manager
Distribution Now
06.2017 - 12.2021
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Purchased inventory for customers and Dnow to maintain current contracts for Exxon, Dow, BASF, and multiple fabricators.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Sales Manager
Southwest Stainless & Alloys
06.2015 - 08.2016
- Produced contracts, reports, letters, and proposals for clients.
- Hiring & training employees.
- Purchased pipe, fittings and flanges for customers and inventory.
- ADP Payroll, designate quotes & projects. Managed returns and all addressed all customer complaints and issues.
Inside Sales - Regional Sourcing Contact
Wolseley Industrial
06.2011 - 05.2015
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Determined needs, delivered solutions and overcome objections through consultative selling skills.
- Successful on being awarded over one million dollar orders for Nickel alloys for Chemical plants in the Baton Rouge area.
Inside Sales - Nickel Alloys & Stainless
McJunkin Redman
09.1995 - 09.2011
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded expectation on increasing the stainless and alloy business in the area.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Sales/Contract Administrator
Corrosion Materials
01.1985 - 09.1995
- Coordinated changes to agreement which might occur during contract lifetime.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Reduced supply chain expenses by sourcing new vendors and negotiating key contracts.
Education
High School Diploma -
Jakarta International School
Jakarta, IndonesiaBusiness/Law
Louisiana State University
Baton Rouge, LASkills
- Relationship Building
- Decision Making
- Service-Oriented
- Prioritizing and Planning
- Willing to Learn
- Sound Judgment
- Business Relationship Management
- Proactive and Focused
- Proficient in MS Office and SAP
- Strong team-builder
- Team Player
- Sales expertise
- Customer service awareness
- Accounts Payable
- Accounts Receivable
Timeline
Sales Service Specialist
MRC GLOBAL
06.2023 - Current
Branch Manager
Distribution Now
06.2017 - 12.2021
Sales Manager
Southwest Stainless & Alloys
06.2015 - 08.2016
Inside Sales - Regional Sourcing Contact
Wolseley Industrial
06.2011 - 05.2015
Inside Sales - Nickel Alloys & Stainless
McJunkin Redman
09.1995 - 09.2011
Sales/Contract Administrator
Corrosion Materials
01.1985 - 09.1995
Business/Law
Louisiana State University
High School Diploma -
Jakarta International School