Jasmine Husband
Overview
14
14
years of professional experience
Work History
Customer Care
Tennessee American Water
04.2023 - 03.2026
- Create residential and business customer accounts for water and sewer services.
- Handle high-volume inbound and outbound customer calls to resolve customer concerns, answer service questions, and escalate complex issues when necessary.
- Process customer payments securely through phone and online systems.
- Maintain detailed and accurate records of customer interactions and transactions.
Dispatcher
Southeastrans Inc
10.2019 - 01.2022
- Coordinated transportation services for Medicare and Medicaid members attending non-emergency medical appointments.
- Communicated with drivers regarding schedules, route updates, and service changes.
- Managed incoming customer calls, service requests, and transportation issues.
- Assisted drivers with navigation and alternate routing when needed.
- Trained new dispatchers on company policies, procedures, and dispatch software.
- Resolved driver and customer concerns professionally and efficiently.
Account Expert
T-mobile
02.2018 - 08.2019
- Assisted customers with account updates, billing inquiries, products, and service plans.
- Promoted products, services, and special offers to increase sales and customer satisfaction.
- Worked closely with other departments including technical support to resolve customer issues promptly.
- Followed up with customers to ensure issues were resolved and expectations were met.
Caregiver
Orange Grove
10.2016 - 02.2018
- Provided compassionate care and assistance to clients with physical and mental limitations.
- Supported daily living activities, meal preparation, hygiene, and mobility assistance.
- Reported changes in client conditions and maintained clear communication with nursing staff.
Collections Manager
LLC LoanSpot
04.2014 - 10.2016
- Managed customer accounts, payment arrangements, and collections activities.
- Maintained accurate records of customer communications and account balances.
- Resolved account discrepancies and negotiated payment solutions with customers.
- Prepared weekly collection activity reports and escalated complex cases when necessary.
- Built strong customer relationships through professional communication and problem-solving.
Customer Service Representative
Convergys
07.2012 - 04.2014
- Assisted customers with billing questions, account updates, refunds, and service requests.
- Resolved customer complaints and provided appropriate solutions.
- Managed customer communications through phone, email, and chat support.
- Documented customer interactions and followed company procedures for issue resolution.
- Conducted follow-up calls to ensure customer satisfaction.
Education
Associates in Business Adminitration -
Miller Motte College
05-2024
Skills
- Payment Processing
- CRM Software
- Data Entry & Documentation
- Customer Retention
- Telephone & Email Support
- Problem Solving
- Appointment Scheduling
- Microsoft Office
- Active Listening
- Order Processing
- Account Updates
- Team Collaboration
- Time Management
- Professional Communication
Timeline
Customer Care
Tennessee American Water
04.2023 - 03.2026
Dispatcher
Southeastrans Inc
10.2019 - 01.2022
Account Expert
T-mobile
02.2018 - 08.2019
Caregiver
Orange Grove
10.2016 - 02.2018
Collections Manager
LLC LoanSpot
04.2014 - 10.2016
Customer Service Representative
Convergys
07.2012 - 04.2014
Associates in Business Adminitration -
Miller Motte College