Jasmine Hutchinson
Lawrenceville,GA
Summary
I have specialized experience in Pre-closing, legal office administration and customer service. A leader and team player with a strong track record of achieving business goals with weekly to monthly deadlines. Experienced in the Residential Real estate field and title insurance. Recognized as a highly accomplished, quick learner, skilled in complex problem solving with hands-on knowledge of building client relationships.
Overview
12
12
years of professional experience
Work History
Precloser
Campbell and Brannon LLC
Alpharetta, GA
09.2020 - Current
- Provided customer service throughout the entire process while addressing questions or concerns raised by clients or team members.
- Selected to manage top client files and new clients.
- Scheduled closings with customers, attorneys, realtors and loan officers.
- Researched title issues and worked with title companies to resolve any discrepancies.
- Ordered payoffs on existing mortgages, HOA closing letters and taxes for residential closings.
- Built strong, professional relationships through identification of client needs, which increased overall sales, client relationships and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Accomplished weekly to monthly deadlines in an high volume work environment.
Pre-Closer Paralegal
McMichael & Gray PC
Lawrenceville, GA
08.2019 - 09.2020
- Review and process incoming contracts; buyer and seller representative
- Ordering Payoffs, Ordering Estoppel letters, Clear title commitments, Coordinate / Schedule closing
- Coordinate with closers, attorneys, lenders, clients and agents regarding closings
- Monitor the status of all open files
- Gather all invoices from agents
- Clearing Liens and Judgements
- Experienced in Real Estate transactions for GA, FL.
Pre-Closer /(Assistant Escrow Specialist Trainer)
OS National
Duluth, Georgia
07.2017 - 01.2019
- Building and developing current and new employees to learning the Order entry- Pre-closing process
- Detailed excellent customer service skills with brokers, lenders and real estate agents
- Experienced in Real Estate transactions for GA, FL, SC, MS, AL, MI, AZ, OH, KY, TN,TX, AZ, NV, IN
- Review and process incoming contracts; buyer and seller representative
- Ordering Payoffs, Ordering Estoppel letters, Clear title commitments, Coordinate / Schedule closing
- Coordinate with closers, attorneys, lenders, and agents regarding closings
- Monitor the status of all open files
- Gather all invoices from agents.
Administrative Assistant/Title order Trainer
OS National
Duluth, GA
03.2016 - 07.2017
- Main contact for ordering title and front desk coordinator
- Document Management and file Maintenance
- Trained Escrow Specialist on Resware and helped developed Training Manuel
- Opened 300-600 single lender property contracts per month for title ordering while multitasking in a highly productive manner
- Gathered and built files for titles
- First contact for all company incoming calls
- Perform general office duties, such as ordering supplies, maintaining records management
- Greet visitors and determine whether they should be given access to specific individuals
- Prepare responses to correspondence containing routine inquiries
- Provide clerical support to other departments.
Call Center Supervisor
Zerorez
Norcross, GA
03.2012 - 06.2016
- Track and monitor daily calls
- Resolve customer escalations and concerns through customer satisfaction practices
- Enforce workflow protocol
- Logged all error and error resolutions which helped to reduce call time by allowing associates to identify routine errors quickly
- Participate in interviews and employee hiring process for new team members, performed and supervised all training for new hires
- Utilize and developed the skills and talents of each sales representative to maximize growth and profitability
- Exceeded sales goals by 5%
- Developed training workshops and manuals to improve team performance.
Education
Georgia Southern University
01.2008
High School Diploma -
Peachtree Ridge High School
05.2007
Skills
- Residential Pre-Closer
- Time management abilities
- Task Prioritization
- Trainer
- Escrow Support Specialist
- Administrative Assistant
- Software: Soft Pro, Resware, Ramquest, Qualia, Green Folders, Microsoft Office Suite
Timeline
Precloser
Campbell and Brannon LLC
09.2020 - Current
Pre-Closer Paralegal
McMichael & Gray PC
08.2019 - 09.2020
Pre-Closer /(Assistant Escrow Specialist Trainer)
OS National
07.2017 - 01.2019
Administrative Assistant/Title order Trainer
OS National
03.2016 - 07.2017
Call Center Supervisor
Zerorez
03.2012 - 06.2016
Georgia Southern University
High School Diploma -
Peachtree Ridge High School