Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Jean

Westbury

Summary

Compassionate and detail-oriented healthcare professional transitioning from patient services roles to Licensed Practical Nursing. Skilled in direct patient care, medication administration fundamentals, and collaborative care planning. Know for exceptional communication, time management, and patient advocacy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Communications Service Representative

Mount Sinai South Nassau
02.2024 - 08.2024
  • Greeted visitors and provided them with assistance
  • Provided excellent customer service at all times while interacting with both internal and external customers
  • Answering incoming calls, took messages, and transferred calls to appropriate departments or personnel
  • Served visitors by greeting, welcoming and directing appropriate personnel

Senior Patient Care Representative

City MD
09.2020 - 02.2024
  • Managed patient inquiries and resolved issues to enhance satisfaction and streamline communication.
  • Coordinated appointment scheduling, ensuring optimal use of resources and minimal wait times.
  • Educated patients on insurance processes, benefits, and coverage options to facilitate informed decisions.
  • Developed training materials for new staff to improve onboarding efficiency and service quality.

Direct Service Professional

Family Residences And Essential Enterprises
01.2018 - 09.2020
  • Supported individuals with daily living activities, enhancing personal independence and quality of life.
  • Assisted in developing personalized care plans tailored to individual needs and preferences.
  • Monitored client progress, documenting observations for continuous support and care adjustments.
  • Collaborated with multidisciplinary teams to ensure comprehensive service delivery and effective communication.
  • Managed medication administration for multiple clients following strict protocols to ensure proper dosage and adherence.
  • Documented client progress through detailed case notes, contributing to their ongoing evaluation and treatment plan adjustments.
  • Advocated for client rights at all times while adhering to ethical guidelines set forth by regulatory agencies.

Education

Certificate of Completion in Practical Nursing - Nursing

Veeb Nassau County School of Practical Nursing
Hicksville, NY
08-2025

STS

SUNY, Farmingdale
Farmingdale, NY

High School Diploma -

Westbury High School
Old Westbury, NY
06-2013

Skills

  • Medication administration & injection techniques
  • Direct patient care
  • Vital signs monitoring, basic assesments
  • HIPAA compliance
  • Infection control, wound care, safety & fall prevention
  • Clinical documentation
  • Team collaboration with RNs, physicians and interdisciplinary staff

Certification

  • Licensed Practical Nurse (NY) - Pending NCLEX/limited permit
  • BLS Provider (American Heart Association) - Current

Timeline

Communications Service Representative

Mount Sinai South Nassau
02.2024 - 08.2024

Senior Patient Care Representative

City MD
09.2020 - 02.2024

Direct Service Professional

Family Residences And Essential Enterprises
01.2018 - 09.2020

Certificate of Completion in Practical Nursing - Nursing

Veeb Nassau County School of Practical Nursing

STS

SUNY, Farmingdale

High School Diploma -

Westbury High School

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