Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Jenkins

Coral Springs

Summary

Integrity-driven professional with proven leadership skills and a strong ability to solve complex problems. Committed to fostering a positive and productive work environment. Demonstrates high levels of professionalism and self-motivation in all tasks.

Overview

12
12
years of professional experience

Work History

Remote Customer Service Representative

4Over
Miami
10.2021 - Current
  • Resolve customer issues via email and chat, ensuring positive outcomes and satisfaction.
  • Document interactions accurately to maintain up-to-date customer account information.
  • Educate customers on website products, enhancing their understanding and usage.
  • Relay customer feedback to departments, aiding in product and resource development.
  • Fostered positive customer relationships through empathetic communication, enhancing client trust and satisfaction.
  • Resolved customer issues efficiently through multi-channel support, leading to measurable improvements in resolution times and customer retention rates.
  • Collaborated with cross-functional teams to relay customer feedback, driving product enhancements that resulted in noticeable gains in user satisfaction.
  • Educated clients on products, achieving revenue targets through tailored solutions.
  • Strengthened client relationships with regular meetings and timely responses.
  • Customized business programs to align with client needs, enhancing satisfaction.

Healthcare Call Center Representative

HCA Healthcare
Tamarac
03.2020 - 10.2021
  • Efficiently handled over 100 inbound and outbound calls daily, mastering internal systems and tools (phone system, customer database, etc.).
  • Managed provider scheduling and communications, collecting and managing patient information with respect and detail, in accordance with HIPAA regulations.
  • Consulted with patients to schedule and reschedule appointments, using empathy and concern.
  • Actively listened to patients, escalated situations requiring unique attention, and achieved monthly performance goals.

Patient Access Specialist

AdventHealth
Daytona Beach
08.2018 - 03.2020
  • Efficiently triaged high volumes of incoming calls while greeting patients and addressing needs.
  • Accurately collected required patient information and verified eligibility for services.
  • Coordinated insurance documentation and medical records through interactions with patients, physicians, and pharmacists.
  • Conducted outbound calls and facilitated electronic communication with patients via online portals.

Customer Representative/ Jr Supervisor

Teleperformance USA
Boca Raton
02.2014 - 07.2018
  • Handled inbound calls, resolving billing and technical issues to enhance customer satisfaction.
  • Trained new hires on procedures, improving team efficiency and service quality.
  • Engaged with escalation calls, providing second-level support for complex issues.
  • Completed training on new products for Sprint and AT&T, ensuring up-to-date knowledge.
  • Contributed to first call resolution, maintaining high customer service standards.

Dispatcher

B&L Service/Yellow Cab
Oakland Park
06.2013 - 09.2015
  • Managed taxi dispatch for over 100 daily calls, ensuring prompt service, and efficient routing.
  • Streamlined dispatch processes to enhance response times, achieving quicker service delivery, and elevated customer satisfaction.
  • Monitored call patterns to optimize staffing schedules, ensuring adequate coverage, and reducing wait times for clients.
  • Collaborated with drivers to address route challenges, fostering teamwork, and improving overall service efficiency.

Education

High School Diploma -

Salem High School
Conyers, GA, US
05.2012

Associate of Science - Pharmacy Technician

Ultimate Medical Academy
Clearwater, FL

Skills

  • Administrative Support
  • Microsoft PowerPoint and Excel
  • Data Entry
  • Customer Service Skills
  • Verbal Communication
  • Microsoft Office

Timeline

Remote Customer Service Representative

4Over
10.2021 - Current

Healthcare Call Center Representative

HCA Healthcare
03.2020 - 10.2021

Patient Access Specialist

AdventHealth
08.2018 - 03.2020

Customer Representative/ Jr Supervisor

Teleperformance USA
02.2014 - 07.2018

Dispatcher

B&L Service/Yellow Cab
06.2013 - 09.2015

High School Diploma -

Salem High School

Associate of Science - Pharmacy Technician

Ultimate Medical Academy

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