Jasmine Jewell
Killeen
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their needs are met. Track record of maintaining system integrity and providing exceptional customer support.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Help Desk Support Specialist
Department of Veterans Affairs
03.2024 - 12.2024
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
Technician Support Specialist
Flextrades
04.2023 - 01.2024
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisting in Technician Support for a Project Management team, and for traveling technicians such as welders and CNC machinists, arriving at different client locations across the country.
- Assists with hotel check-ins, arrival confirmations, timesheets adjustments, account resets, and HR training materials.
Registration Intake/Document Validation Agent
Federal Emergency Management Agency, FEMA
02.2021 - 05.2022
- Answers inbound calls, and assist loved ones through Covid 19 Funeral program.
- Offer sympathy, patience, and understanding through great customer service.
- Assist applicants through the onboarding process.
- Handle confidential and personal information such as SSN, Banking info, mailing addresses.
- Transfer calls to different tiers for further assistance.
- Review documents submitted by applicants for denial or approval of assistance.
Department Manager
Walmart
05.2015 - 12.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
Associate of Applied Science - Business Administration
TEXAS COLLEGE
Killeen, TX05.2022
Skills
- Strong communication Calm demeanor Positive and professional
- Conflict resolution Time management Multitasking
- Cold Calling
- Typing
- Documentation review
- Windows
- Customer support
- Contracts
Timeline
Help Desk Support Specialist
Department of Veterans Affairs
03.2024 - 12.2024
Technician Support Specialist
Flextrades
04.2023 - 01.2024
Registration Intake/Document Validation Agent
Federal Emergency Management Agency, FEMA
02.2021 - 05.2022
Department Manager
Walmart
05.2015 - 12.2020
Associate of Applied Science - Business Administration
TEXAS COLLEGE
Similar Profiles
Torrese S. B. JuniorTorrese S. B. Junior
Fiduciary Accounting Representative/Auditor at Department of Veterans Affairs (Veterans Benefits Administration)Fiduciary Accounting Representative/Auditor at Department of Veterans Affairs (Veterans Benefits Administration)
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Erika ClevengerErika Clevenger
Legal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits AdminLegal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits Admin
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Jordyn SmithJordyn Smith
Pediatric Home Health Nurse at Amazing Care Home Health ServicesPediatric Home Health Nurse at Amazing Care Home Health Services