Jasmine Johnson
Excelsior Springs,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Account Manager
Prime 9
06.2023 - 10.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Shift Leader
Burger King
05.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Sales Representative
AT&T
10.2022 - 12.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Overnight Stocker
Walmart
09.2022 - 10.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Assistant Manager
Sonics Drive In
05.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05.2021
Skills
- New Account Creation
- Product and Service Sales
- Time Management
- Payment Collecting
- Strong Lead Development Skills
- Staff Management
- Staff Training
- Customer Relations
- Hiring and Training
- Shift Coverage
- Money Handling
- Role Modeling
- Daily Workflows
Timeline
Account Manager
Prime 9
06.2023 - 10.2023
Sales Representative
AT&T
10.2022 - 12.2022
Overnight Stocker
Walmart
09.2022 - 10.2022
Shift Leader
Burger King
05.2022 - 06.2023
Assistant Manager
Sonics Drive In
05.2020 - 10.2022
High School Diploma -
Excelsior Springs High School
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