JASMINE JOHNSON
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the collections industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Information & Referral Specialist
Recovery Resource Council Via Workforce Solutions
06.2024 - Current
- Provided exceptional customer service by addressing concerns and answering inquiries in a professional manner.
- Streamlined referral processes for increased efficiency in connecting clients with appropriate resources.
- Enhanced client satisfaction by providing accurate and timely information on various programs and services.
Payments Rep
Walmart
08.2022 - 10.2023
- Handled escalated customer inquiries, resolving issues quickly and fostering positive relationships with key clients.
- Maintained a high level of professionalism and confidentiality when handling sensitive financial information, ensuring compliance with applicable laws and regulations.
Catering Assistant
Self
02.2019 - 01.2021
- Helped chef prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed calendar by scheduling appointments, events and meetings with customers.
Account Manager/Collections
Santander Consumer USA
01.2018 - 12.2018
- Handled outbound and inbound calls daily with the goal of collecting owed debt
- Counseled debtors on their payment options and arranged installment agreements
- Used probing techniques to determine debtors' reasons for delinquency.
CSR 1
Mouser Electronics
02.2017 - 12.2017
- Communicated with vendors regarding back order availability, future inventory and special orders
- Collected payments on customer accounts in order to process orders
Verification Specialist
Equifax (Temp)
01.2015 - 01.2016
- Verified job history while receiving and confirming data and procedures necessary to complete and fulfill inquiries.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
Telephone Interviewer
DSS Research
09.2014 - 01.2015
- Interviewed clients via market research to identify issues and needs while collecting and entering data.
- Explained questions in better detail for interviewees to allow truthful answers.
Education
High School Diploma -
Everman Joe C Bean High School
Fort Worth, TX2008
Skills
- Strong communication skills
- Data entry
- Collections
- Detail oriented
- Dependability
- Appointment setting
- Great Computer skills
- Time Management
Timeline
Information & Referral Specialist
Recovery Resource Council Via Workforce Solutions
06.2024 - Current
Payments Rep
Walmart
08.2022 - 10.2023
Catering Assistant
Self
02.2019 - 01.2021
Account Manager/Collections
Santander Consumer USA
01.2018 - 12.2018
CSR 1
Mouser Electronics
02.2017 - 12.2017
Verification Specialist
Equifax (Temp)
01.2015 - 01.2016
Telephone Interviewer
DSS Research
09.2014 - 01.2015
High School Diploma -
Everman Joe C Bean High School
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