Jasmine Johnson
Summary
Hospitality professional with comprehensive background in bar management and customer service excellence. Known for creating cohesive team environment and adapting to dynamic customer needs. Strong skills in inventory control, staff training, and delivering high-quality beverage service.
Overview
17
17
years of professional experience
Work History
Managing Bartender
Fletcher's Place
11.2017 - Current
- Hired and trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
Waitress/Bartender
Gordon Biersch Brewery Restaurants
01.2012 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Rental Agent
Georgia Department of Administrative Services
02.2009 - 08.2011
- Assisted state employees with understanding complex lease agreements, answering questions and clarifying concerns.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
Executive Secretary
Southern Company
09.2007 - 02.2009
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Prepared and handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
Education
Certificate - Business Administration And Management
Gwinnett Technical College
Atlanta, GA06.2005
Skills
- Superior communication skills in multicultural contexts
- Collaborative team planning
- Staff training and development
- Efficient of accounts payable files
- Excellent proficiency in Microsoft Office Suites
- Document management
- High organizational and project management abilities
- Operational performance
- Workplace safety
- Sanitation standards
- Beverage making
Awards
Business Administration Student Association
References
References upon Request
Timeline
Managing Bartender
Fletcher's Place
11.2017 - Current
Waitress/Bartender
Gordon Biersch Brewery Restaurants
01.2012 - 08.2017
Rental Agent
Georgia Department of Administrative Services
02.2009 - 08.2011
Executive Secretary
Southern Company
09.2007 - 02.2009
Certificate - Business Administration And Management
Gwinnett Technical College
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