Jasmine Jones
Riverview,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
AmeriLife
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Maximus Federal Services
08.2020 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Assistant Bakery Manager
Sprouts Farmers Market Inc, Grocery
01.2018 - 08.2021
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Assisted in development of new bakery items, resulting in expanded product offerings and increased sales.
- Implemented creative merchandising strategies to attract customers and drive impulse purchases within bakery department.
Prep Line Cook
Cheddars Scratch Kitchen
09.2013 - 03.2018
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
- Streamlined kitchen operations for efficiency by maintaining organized workstations and keeping inventory up to date.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.2007
Skills
- Active Listening
- Project Management Abilities
- Call Center Experience
- Problem-Solving Abilities
- Customer Service
- POS Systems Knowledgeable
- Prioritization
- Staff Training
- Complaint Handling
- Client Relations
Timeline
Customer Service Representative
AmeriLife
04.2022 - Current
Customer Service Representative
Maximus Federal Services
08.2020 - 04.2022
Assistant Bakery Manager
Sprouts Farmers Market Inc, Grocery
01.2018 - 08.2021
Prep Line Cook
Cheddars Scratch Kitchen
09.2013 - 03.2018
High School Diploma -
Lakeland Senior High School