Jasmine Jones
Indian Trail,NC
Summary
I am seeking to obtain a permanent position with an expanding company where I will be able to utilize my knowledge of staffing, medical records, health care, communication skills, organizational skills and the ability to work well with others. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staffing Coordinator/ Medical Records
The Cypress Of Charlotte
Charlotte, Nc
09.2022 - Current
- Maintain and manage schedules for the nursing staff, while ensuring appropriate staffing levels are adequate to properly care for the members of the Health Center.
- Participates in managing staffing levels and adjusting them according to the member census in the health center while remaining within the budgeted goals of allowed overtime.
- Communicate all concerns regarding nursing staff numbers and staffing related issues to Director of Nursing (DON).
- Participates in the “on call” process for staffing related issues or concerns after business hours Monday – Friday while maintaining a record of all staffing related calls.
- Participates in the employment process and assists with new hire orientation as needed.
- Assist with employee records, including maintaining and coordinating all time records for submission to payroll and all attendance activity reports for submission to DON.
- Assist DON with filing and distribution of employee records, letters, notifications and other documentation.
- Assures accuracy and completeness of medical records by participating and completing medical record audits to ensure compliance.
- Maintenance over residents' charts including opening and assembling a new chart, auditing chart, verifying timely documentation by medical providers and interdisciplinary care team, verifying that information required for chart is complete including timely resident photo's and closing chart upon discharge from facility.
- Adhere to best practices of filing labs, orders and medication administration records within a week of signature and/or the first week of the month for MARS/TARS.
Receptionist Administrator
The Cypress Of Charlotte
Charlotte, NC
02.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Attending monthly board/committee meetings to draft, edit and update minutes of each meetings and distribute to board/committee members.
CNA
The Cypress Of Charlotte
Charlotte, NC
02.2014 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
CNA/Front Desk Receptionist
Aldersgate United Methodist Retirement Community
Charlotte, NC
08.2009 - 09.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Independence High School
Charlotte, NC06.2005
Skills
- Staff Scheduling
- New Hire Onboarding
- Strong Organization
- Strong Communication
- Time Management
- Adaptability
- Problem Solving
- Leadership
Certification
- Staffing, The Cypress of Charlotte - 2022
- CNA - Certified Nurse Assistant
Timeline
Staffing Coordinator/ Medical Records
The Cypress Of Charlotte
09.2022 - Current
Receptionist Administrator
The Cypress Of Charlotte
02.2022 - Current
CNA
The Cypress Of Charlotte
02.2014 - Current
CNA/Front Desk Receptionist
Aldersgate United Methodist Retirement Community
08.2009 - 09.2019
High School Diploma -
Independence High School