Jasmine Jones
Knightdale,NC
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Supervisor
United Parcel Service, UPS
Raleigh, NC
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Delivery Driver
Domino's Pizza
Rolesville, NC
03.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Supervisor
United Parcel Service
Raleigh, NC
12.2016 - 12.2022
- Supervise and dispatch work to set group of drivers in different areas
- Tracking packages, dual monitoring of various systems(SRC, Omni interactions)
- Log multiple reports for manager while keeping files neat and organized
- Inbound/ outbound calls through customer service (Omni interactions)
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. 50+ calls daily
Telemarketer
Lead Generators
Knightdale, NC
11.2015 - 11.2016
- Set appointments for CPAs, EAs firms, and web design companies with business owners in their surrounding areas
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability. 15+ calls daily
Customer Service Representative
Centralized Showing Service
Raleigh, NC
06.2015 - 12.2015
- Inbound/outbound call center that provides a quick, courteous, and accurate way to schedule showings on behalf of Realtors
- Keep track of member's listings, update necessary information for Realtors,and give them a sense of security when It comes to maintaining and scheduling showings
Overnight Stock Associate
Walmart
Zebulon, NC
11.2013 - 04.2015
- Unloaded arriving product stock and moved to store display areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Customer Service Representative
Xerox Blue Cross Blue Shield 55+
Raleigh, NC
11.2011 - 06.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC06.2008
Skills
- Priority Management
- Customer Relations
- Active Listening
- Microsoft Excel
- Microsoft Word
- Problem-Solving Ability
- Shipping and Receiving Understanding
- Call Center Operations
- Training and mentoring
- Goal-Oriented
- Complex Problem-Solving
- Operations Management
- Policy Enforcement
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service
Timeline
Supervisor
United Parcel Service, UPS
08.2023 - Current
Delivery Driver
Domino's Pizza
03.2023 - 08.2023
Supervisor
United Parcel Service
12.2016 - 12.2022
Telemarketer
Lead Generators
11.2015 - 11.2016
Customer Service Representative
Centralized Showing Service
06.2015 - 12.2015
Overnight Stock Associate
Walmart
11.2013 - 04.2015
Customer Service Representative
Xerox Blue Cross Blue Shield 55+
11.2011 - 06.2012
High School Diploma -
Wake Forest High School