Jasmine Joyner
McKinney,TX
Summary
Proven expert in fraud prevention and detection, honed at JPMorgan Chase, with a knack for leveraging Microsoft tools and fostering teamwork. Excelled in minimizing financial losses through innovative fraud analysis and enhancing secure operations by training colleagues. Demonstrated exceptional negotiation skills at Capital One, achieving notable debt collection results.
Overview
7
7
years of professional experience
Work History
Credit Card Fraud Analyst
JPMorgan Chase
Plano, TX
11.2021 - 07.2024
- Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
- Effectively communicated complex information regarding detected fraudulent activities to both internal stakeholders and external partners such as banks or law enforcement agencies.
- Conducted regular audits of existing accounts to ensure compliance with established anti-fraud measures.
- Provided training to colleagues on credit card fraud awareness, contributing to a more secure work environment.
Collections Agent
Capital One Auto Finance
Plano Texas
06.2017 - 09.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Diploma -
North Webster High School
Springhill, LASkills
Microsoft
- Fraud prevention
- Identity Verification
- Know Your Customer
- Fraud Detection
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
Timeline
Credit Card Fraud Analyst
JPMorgan Chase
11.2021 - 07.2024
Collections Agent
Capital One Auto Finance
06.2017 - 09.2020
Diploma -
North Webster High School