JASMINE JULAKANTI
Prosper
Summary
I have extensive experience with OneDrive, Energov, MS Office suite, Excel and Microsoft, MAC OS, Windows OS. I bring strong skills in team work and customer service. I am seeking an opportunity to combine my technical skills with my customer service experience. I demonstrate all of the best attributes of a leader, and team player.
Overview
13
13
years of professional experience
Work History
Senior Planning Technician
City Of McKinney
06.2025 - Current
- Conducted zoning analysis to ensure compliance with local regulations and policies.
- Provided high-quality customer service to residents seeking assistance with zoning inquiries or other planning-related matters.
- Review and process residential permit submittals with review of setbacks and zoning ordinance.
- Plat and Development agreement filing with the county
- Impact fee processing on Residential and Commercial Permit
- Monthly Reconciliation of Impact fees on permits
- Provide information to citizens, developers, engineers and other City departments on applications processes, ordinance and regulations.
- Communicates with the development community and public regarding processes and procedures for planning and development.
- Board of Adjustment process review for planning.
- Simply CO review and CO alteration.
- Provide technical and administrative support to planning staff
Permit Technician
Town of Prosper, Planning and Development
08.2023 - 05.2025
- Sole role to process building permit applications; this includes analyzing documents received to be accurate. Making adjustments on applications if in error. Checking state licenses to match and verify its credentials through the state. Checking contractors driver’s license and insurance is up to date and minimum insurance is met. Filing out additional information needed for plan review. Invoicing and processing payments received. Issuing permits if approved by the building department. Being knowledgeable of other departments to better assist customers with their questions and directing and transferring calls as needed. Assist with health and code permits by intaking and invoicing and issuing their placards. Certifications are needed for this role; so on going educations is required to keep up on.
Customer Service Specialist & Permit Tech
City of Richmond, Planning and Development Review
10.2021 - 01.2023
- Assist customers with submissions forms on the OneDrive by answering questions, reviewing submissions for completeness, communicating with the customer when application is received or incomplete and distributing the document submitted to the appropriate recipient. A confirmation e-mail is sent in response to each submission. Extensive work in Energov which includes the following: assist customers with scheduling inspections in EnerGov; assist Permit Technicians with data input for new applications; input Stop Work Orders and Permit Cancellation requests.
Assistant Store Manager
Lidl US
01.2017 - 01.2021
- Set the standards of customer service for the team. Inform customers with new information about Lidl and products. First impression standards met. Organize day to day duties for the team, while training and assisting where can. Daily Inventory control, KPI’S updated, Cash and inventory Audits, scheduling. Keeping up the face pace, store standards. The common thread, was my ability to smooth rough waters, by virtue of my personality, attention to detail, and gift for organization and customer service.
Barista
GREENBERRIES
01.2015 - 01.2017
- Latte and Smoothie Artesian – renown for crafting uniquely conceived, and oft-times re-requested, delicacies. Preparing packaged meals and treats for customers.
Staff Associate
TACO BELL
01.2014 - 01.2016
- Drive-Thru Cashier and Food Preparer – recognized by management for rapid & accurate order delivery and customer satisfaction.
Staff Associate
LITTLE CESAR’S PIZZA
01.2013 - 01.2014
- Cashiering, Pizza Maker, and general dining staff duties and customer service.
Education
Information Technology, Data Management
Strayer University
01.2027
Skills
- Permit processing
- Data management
- Teamwork and collaboration
- Problem-solving abilities
HOBBIES
Playing music, Excursion Biking, Swimming, Amusement Parks
Timeline
Senior Planning Technician
City Of McKinney
06.2025 - Current
Permit Technician
Town of Prosper, Planning and Development
08.2023 - 05.2025
Customer Service Specialist & Permit Tech
City of Richmond, Planning and Development Review
10.2021 - 01.2023
Assistant Store Manager
Lidl US
01.2017 - 01.2021
Barista
GREENBERRIES
01.2015 - 01.2017
Staff Associate
TACO BELL
01.2014 - 01.2016
Staff Associate
LITTLE CESAR’S PIZZA
01.2013 - 01.2014
Information Technology, Data Management
Strayer University