To obtain a position with a stable and growing company with the ability to contribute skills, work experience, and education to the overall success of the company.
Overview
11
11
years of professional experience
Work History
Account Manager
Professional Enrollment Concepts
Houston, TX
09.2018 - Current
Served as primary contact for 10-13 clients and manage clients' expectations.
Completed daily operational tasks within assigned time frames for all assigned clients
Developed effective solutions to participant issues and effectively communicated with client in both verbal and written formats.
Partnered with departments to address specific operational inquires and challenges
Performed root cause analysis and determine escalation approach for transactional errors and escalations.
Tier II Supervisor
Empyrean
Houston, TX
04.2013 - 11.2017
Identify service issues and provide resolution by effectively communicating with other departments, product vendors or client.
Performed monthly quality call assurance observing interactions with customers (both internal and external).
Actively listened to escalated customers, confirming full understanding before addressing concerns.
Effectively interact with all team members for purpose of resolving participants' or clients' needs.
Trained 10-15 people on client specific information as needed.
Benefit Advisor
Aon Hewitt
The Woodlands, TX
08.2011 - 01.2013
Receive, review, and submit completed insurance applications to various carriers.
Corresponded daily with retirees to educate each individual on Medicare options and assist in selecting appropriate supplemental Medicare insurance
Take approximately 10-15 outbound calls; completed approximately 10-30 applications daily.
Perform many different projects and test cases within department.