Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Kennedy

Stafford,TX

Summary

To obtain a position with a stable and growing company with the ability to contribute skills, work experience, and education to the overall success of the company.

Overview

11
11
years of professional experience

Work History

Account Manager

Professional Enrollment Concepts
Houston, TX
09.2018 - Current
  • Served as primary contact for 10-13 clients and manage clients' expectations.
  • Completed daily operational tasks within assigned time frames for all assigned clients
  • Developed effective solutions to participant issues and effectively communicated with client in both verbal and written formats.
  • Partnered with departments to address specific operational inquires and challenges
  • Performed root cause analysis and determine escalation approach for transactional errors and escalations.

Tier II Supervisor

Empyrean
Houston, TX
04.2013 - 11.2017
  • Identify service issues and provide resolution by effectively communicating with other departments, product vendors or client.
  • Performed monthly quality call assurance observing interactions with customers (both internal and external).
  • Actively listened to escalated customers, confirming full understanding before addressing concerns.
  • Effectively interact with all team members for purpose of resolving participants' or clients' needs.
  • Trained 10-15 people on client specific information as needed.

Benefit Advisor

Aon Hewitt
The Woodlands, TX
08.2011 - 01.2013
  • Receive, review, and submit completed insurance applications to various carriers.
  • Corresponded daily with retirees to educate each individual on Medicare options and assist in selecting appropriate supplemental Medicare insurance
  • Take approximately 10-15 outbound calls; completed approximately 10-30 applications daily.
  • Perform many different projects and test cases within department.

Education

Bachelor’s Degree - Arts & Science, Biology

Clark Atlanta University
Atlanta, GA
05.2011

Skills

  • Client Development
  • Customer rapport
  • CRM Systems
  • Strategic planning
  • Account oversight
  • Database Management
  • Account management
  • Excel
  • JIRA
  • SalesForce
  • Account verification
  • New account creation
  • Team Training
  • Operations

Timeline

Account Manager

Professional Enrollment Concepts
09.2018 - Current

Tier II Supervisor

Empyrean
04.2013 - 11.2017

Benefit Advisor

Aon Hewitt
08.2011 - 01.2013

Bachelor’s Degree - Arts & Science, Biology

Clark Atlanta University
Jasmine Kennedy