Jasmine King

• Analyzes issues to identify troubleshooting methods needed for quick remediation.
• Responds to support requests from end-users and patiently walks individuals through advanced troubleshooting tasks.
• Provides IT support to non-technical users through desk side support services.
• Documents support interactions for future reference.
• Explains technical information in clear terms to non-technical individuals to promote better understanding.
• Monitors systems in operation and quickly troubleshoots errors.
• Provides advanced end-user troubleshooting and desktop support.
• Installs, modifies, and repairs software to resolve technical issues.
• Conducts security audits to identify vulnerabilities.
• Analyzes security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
• Reduces risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
• Streamlines communication during incidents by establishing clear protocols for reporting potential threats or breaches in a timely manner.
• Facilitates smooth migrations between hardware platforms or operating systems without compromising functionality or end-user experience.
• Contributes to the design of intuitive user interfaces that improves customer engagement and overall usability of applications.
• Improves software quality with thorough testing and debugging processes, leading to reduced error rates and increased client satisfaction.
• Designs and develops scalable APIs for seamless integration with external systems, promoting efficient data exchange between applications.

Government Contracts Supported:

• ATF: Bureau of Alcohol, Tobacco and Firearms (DOJ) - Defense Technological Support. (2024-Present)
• CNCS: Americorps-Defense Technological Support. (2024-Present)
• GAO: Government Accountability Office- Defense Technological Support. (2022-Present)
• MCC: Millenium Challenge Corporation- Defense Technological Support. (2024-Present)
• SBA: Small Business Administration- Defense Technological Support. (2022-2024)

• Experience with high volume surveys while maintaining professionalism and a positive attitude under pressure.
• Experience conducting high volume surveys while focusing on important economical, political, and societal issues within the Commonwealth of Virginia.
• Implements persuasive rebuttals for those unwilling to participate.
• Timely entry of participant's responses into our internal database while using Voxco to later compile reports.
• Follows scripted questionnaire verbatim to collect accurate and transparent data for research.
• Cultivates and implements a structured approach of interviewing to achieve consistent results with participants.
• Making cold calls to prospective participants.

• Concise documentation of all information and survey results in online databases.
• Conducted interviews via phone call with those who use Home and Community Based services and supports in Virginia.
• Adapted interview style to suit the needs of interviewees.
• Developed strong rapport with interviewees, fostering open communication and trust during interviews.
• Reduced time-to-fill metrics by efficiently scheduling and conducting interviews within tight deadlines.
• Properly understood data record systems and input data accurately and in a timely manner.
• Multitasked, through continuing conversation with the interviewee while simultaneously recording the data collected.

• Provided quality supervisor support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
• Patched software and installed new versions to eliminate security problems and protect data
• Ran daily reports documenting and organizing files for review.
• Supervised everyday daily office routine and technology problems.
• Trained all staff in my office on clerical responsibilities which included troubleshooting all technological problems.
• Fixing technological problems that occur in no service areas.
• Managed constant troubleshooting of 4,000+ devices out in the field.
• Configured hardware, devices and software to set up work stations for employees
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
• Monitored systems in operation and input commands to troubleshoot areas
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Followed up with co-workers to verify associates optimal satisfaction following support engagement and problem resolution

• Implemented structure to identify and quickly resolve root cause issues bottlenecking production levels.
• Set and enforced goals, significantly increasing worker efficiency.
• Reduced obstacles and variables to maintain production efficiency,
  met deadlines and delivered improvement in productivity.
• Reworked positions and workflow based on individual abilities in order to meet 100% of production goals.
• Prepared in advance for and addressed production problems, material
  deficits, equipment failures and unavoidable delays.
• Communicated with my shipping and handling team to keep our
  department on track.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Evaluated employees' strengths and assigned tasks based upon
  experience and training.

• Monitored employee performance and developed improvement plans.
• Offered hands-on assistance to customers, assessing needs and
  maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and
  sales targets.
• Managed opening and closing procedures and recommended changes
  to enhance efficiency of daily activities.
  
• Communicated with managers of other departments to maintain
  transparency.
  
• Trained employees in company procedures and everyday tasks to
  enable 100% success in each job.
  
• Submitted documentation and reports to upper management.
  
• Recommended changes to policies and procedures to maximize team
  efficiency and productivity.