Jasmine Lee
Professional History
Princeton
Summary
Customer service and administrative support clerk with strong interpersonal skills, adept at problem-solving and building rapport with an amicable disposition. Specializes in organization, client satisfaction, and delivering exceptional office support to upper management.
Overview
4
4
years of professional experience
Work History
Senior Client Relations Associate
Educational Testing Service Inc.
05.2024 - Current
- Managed inbound and outbound phone calls via a multi-line phone system while responding to emails.
- Entered, organized, and maintained test data using Microsoft Excel for accurate record management.
- Implemented quality control procedures to ensure compliance and minimize errors.
- Responded to inquiries via Oracle Service Cloud regarding re-examination policies and processes with professionalism and clarity.
- Managed filing systems to ensure test materials were accurately organized and easily accessible.
Data Entry Specialist
Robert James Sales Inc.
02.2022 - 03.2024
- Verified and resolved data discrepancies to maintain accuracy and integrity of order records.
- Entered and processed customer orders into company databases with speed and precision.
- Organized and maintained vendor files for efficient retrieval and reference.
- Collaborated with team members to streamline data entry procedures and enhance overall workflow efficiency.
- Managed a medium volume of calls and transferring to representatives as needed.
Senior Customer Service Coordinator
Piazza and Associates Inc
07.2021 - 02.2022
- Handled a high volume of daily communications, balancing email correspondence and multi-line phone calls while ensuring prompt and professional responses.
- Responded to a high volume of phone and email inquiries daily from homeowners and renters.
- Entered and tracked work order requests in Appfolio
- Coordinated with vendors, including flooring and repair companies.
- Prepared community files for meetings between property owners and homeowners’ associations (HOAs),
- Oversaw operations for four residential communities and 3 apartment communities.
Education
High School Diploma -
Hackensack High School
Hackensack06-2009
Skills
- Microsoft Suite
- Google Suite
- Attention to detail
- Problem Solving
- Common office technology
Timeline
Senior Client Relations Associate
Educational Testing Service Inc.
05.2024 - Current
Data Entry Specialist
Robert James Sales Inc.
02.2022 - 03.2024
Senior Customer Service Coordinator
Piazza and Associates Inc
07.2021 - 02.2022
High School Diploma -
Hackensack High School
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