Jasmine Lipscomb

Optimize overall employee experience by providing inquiry-related data and insights

• Prepare weekly WBR presentation for site
• WBR report out - Bridge site performance against KPIs
• Weekly turnover report review and action planning based on trends
• Monthly policy refresher - Conducting/issuing policy re-learns
• Exempt corrective action review & approval through Senior Ops
• Coaching and development of Sr Management team
• Lead weekly HR 1:1 meeting
• Drive and ensure the success of all new network wide initiatives and programs
• Recognize process inconsistencies, address with standardized work and create standard operating procedures
• ADA Interactive Process/Accommodations
• Ensure the completion of all personnel data changes in workday, including but not limited to, departmental transfers, promotions, one time payments and terminations
• Deep dive, identify trends, and build action plans based on monthly engagement survey results
• Exempt investigations/corrective action review
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.

• Oversaw all HR documentation, covering new hire letters, employee contracts, and corporate policies and procedures
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
• Promoted a culture of continuous improvement by encouraging innovative ideas from staff members across all sites involved in the process improvements projects.
• Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.

• Provided valuable advice to leadership regarding vacation and sick time, benefits, job services, and any employment discrepancies
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Motivated employees through special events, incentive programs, and constructive feedback.

• Generated comprehensive reports and analyzed data by leveraging HRIS system
• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Enhanced team productivity by streamlining processes and implementing time-saving strategies.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.