Jasmine Loose
Conway,SC
Summary
Dynamic team leader with a proven track record at Dorney Park and Wildwater Kingdom, excelling in customer service and conflict resolution. Skilled in training and workflow management, I ensured safety and compliance while enhancing guest satisfaction. Recognized for effectively responding to emergencies and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Team Lead
Dorney Park and Wildwater Kingdom
04.2022 - Current
- Assisted team members with daily tasks, ensuring operational efficiency.
- Supported training sessions for new employees on workflow processes.
- Enforced safety protocols to maintain a secure working environment.
- Responded to medical emergency's in the park as needed
- Monitored pool activities to ensure safety and compliance with regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Snow Sports Desk Team Member
Bear Creek Mountain Resort
11.2023 - 03.2025
- Provided exceptional customer support, resolving issues promptly to enhance satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Effectively sell lessons to customers, help customers differ between different lessons.
- Educated clients on current promotional offerings and products.
Education
High School Diploma -
Upper Perkiomen Highschool
Red Hill, PABachelor of Science - Marketing
Coastal Carolina University
Conway, SC05-2029
Skills
- Customer Service
- Leadership
- Conflict Resolution
- Employee Evaluation
- Lifeguarding
- Workflow Management
Timeline
Snow Sports Desk Team Member
Bear Creek Mountain Resort
11.2023 - 03.2025
Team Lead
Dorney Park and Wildwater Kingdom
04.2022 - Current
High School Diploma -
Upper Perkiomen Highschool
Bachelor of Science - Marketing
Coastal Carolina University
Clubs
Women In Business Club
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