Jasmine Lopez

• Communication & Interpersonal: Excellent verbal and written communication, including phone etiquette, to explain complex processes to patients and families.
• Technical Proficiency: Competence in Electronic Health Record (EHR) systems, data entry, and Microsoft Office (Word, Excel).
• Administrative & Organizational: Ability to manage patient schedules, maintain waiting lists, and handle documentation, such as insurance verification and admission forms.
• Customer Service & Empathy: A compassionate, patient-focused approach, often requiring a professional "bedside manner".
• Efficiency: Ability to multitask and work under pressure in a fast-paced environment.
• Clinical Knowledge: Familiarity with medical terminology, HIPAA.
• Setting up transportation through medical insurance for patients to go to doctors appointments.
• Communication: Interacting effectively with patients, medical staff, drivers, and providers.
• Problem-Solving: Addressing last-minute cancellations, breakdowns, or delays efficiently.
• Customer Service & Empathy: Managing patient interactions with compassion, particularly when dealing with stressed or anxious individuals.
• Attention to Detail: Ensuring accurate scheduling and compliance with safety protocols.

Time Management: Managing multiple appointments simultaneously to ensure timely arrival.

• Update Daily facility Census
• Set up transportation for patients to and from doctor appointments.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed a multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Submit Authorizations
• Scan and attach documents to ensure that the medical record is complete and accurate.
• Managing Physician Scheduling

• Communication & Interpersonal: Excellent verbal and written communication, including phone etiquette, to explain complex processes to patients and families.
• Technical Proficiency: Competence in Electronic Health Record (EHR) systems, data entry, and Microsoft Office (Word, Excel).
• Administrative & Organizational: Ability to manage patient schedules, maintain waiting lists, and handle documentation, such as insurance verification and admission forms.
• Customer Service & Empathy: A compassionate, patient-focused approach, often requiring a professional "bedside manner".
• Efficiency: Ability to multitask and work under pressure in a fast-paced environment.
• Clinical Knowledge: Familiarity with medical terminology, HIPAA.
• Setting up transportation through medical insurance for patients to go to doctors appointments.
• Communication: Interacting effectively with patients, medical staff, drivers, and providers.
• Problem-Solving: Addressing last-minute cancellations, breakdowns, or delays efficiently.
• Customer Service & Empathy: Managing patient interactions with compassion, particularly when dealing with stressed or anxious individuals.
• Attention to Detail: Ensuring accurate scheduling and compliance with safety protocols.

Time Management: Managing multiple appointments simultaneously to ensure timely arrival.

• Update Daily facility Census
• Set up transportation for patients to and from doctor appointments.