Jennifer Juarez
Avondale,AZ
Summary
Highly self-motivated individual seeking an opportunity to apply extensive skills and experiences towards a role that will facilitate the professional development and educational aspirations. I aim to become an accomplished contributor to your esteemed organization.
Overview
16
16
years of professional experience
Work History
Admission/Intake Coordinator, Case Management
Behavioral Health Connections
10.2024 - Current
- Receives calls from referral sources for psychiatric assessment, takes demographic information on the person to be assessed, and dispatches a MAT Assessor
- Thorough and accurate documentation of calls and other related paperwork is a critical component of the job
- Triage calls and facilities referrals to appropriate outpatient services
- Insurance verification
- Data entry in multiple platforms such as SharePoint
- Coordinates and facilitates the transfer of patients with behavioral health needs
- Dispatches remote assessor and collaborates for next step patient care
Qualification Coordinator III, referral management
TANGO
12.2024 - 07.2025
- Receive referrals and enter all applicable information regarding the patient referrals into referral management system including but not limited to: patient demographics, contact information, disciplines requested and all necessary medical information to affirm appropriate patient care
- Identify and process expedited requests immediately and communicate the priority status to all appropriate internal teams.
- Verify insurance eligibility for each patient through software automation, running insurance manually through payer websites when needed.
- Ensure service requests include all required documentation and that services approved are appropriate based on documentation provided.
- Identify and escalate referrals for medical review to the clinical team and follow through on the resolution of each referral.
- Upon approval of referrals, apply the appropriate visits/disciplines to the patient referral per the patient’s demographic area.
- Properly document patient records with the use of notes within the Tempo system and maintain required logs.
Customer Experience Specialist, Patient Care Coordinator, Behavioral Health Technician
Mind 24-7
11.2022 - 10.2024
- Responsible to maintain the safety and comfort of patients during their stay in the center
- Conducts security screening and inventories property of individuals upon admission to the facility
- Intervenes with escalated individuals using therapeutic techniques for de-escalation and performs restraints/seclusion when needed to ensure the individual’s safety and the safety of others.
- Lifts, moves, and transports individuals, using proper body mechanics or lifting devices for accident prevention.
- Assists individuals with activities of daily living to include eating, bathing, dressing, toileting and transferring.
- Conducts and documents individual's vitals and reports all questionable results to the RN/Physician attending the individual.
- Conducts and documents all BAL, urine drug screens and urine pregnancy tests.
- Documents all services and significant individual interactions in the electronic health record. Monitors and documents patients Q30.
- Responsible for maintaining and ensuring the cleanliness of the facility and designated assigned unit.
- Answer incoming calls and text messages from customers through a phone queue.
- Assist customers with requests for information, complaints, making appointments, and resolving issues.
- Maintain and update customer and referral information.
- Accurately documents all phone calls and activities in the member's record.
- Effectively triage calls to the appropriate party while always providing outstanding customer service.
Medical vaccine support, Registration Coordinator, Interpreter
Gila River Arena COVID Vaccine site, All About People Temp-Staffing
01.2021 - 07.2021
- Medical support for RN administration vaccine. Stocking supplies and helping direct traffic and task for the day. Registering all employees and verification prior to entering the building. Support with equipment and communication in the arena. Helping support staff with interpretation (Spanish) patients to help run the arena. Support with registration of patient to receive vaccines.
- Preparing equipment for the day before opening.
Patient Financial Service Rep Coordinator
Banner Estrella Medical Center
07.2018 - 01.2021
- Performs registration/check-in processes, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summary.
- Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
- Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
- Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
- Collecting payments
Medical Assistant/ Surgery Scheduler/Coordinator
Arizona Bone & Joint Specialist- Ortho Arizona
09.2014 - 04.2018
- Works effectively in team environment
- Preparing documents for patient of the day
- Preparing procedure, injections, and rooms for the physician
- Scheduling and assist patients by answering triage questions and making recommendation to insurance proper information prior to scheduling surgery with a physician.
- Collecting pre-op information prior to surgery
- Answering all telephone inquired from patients, families, or other physicians concerning surgery concerns
- Verifying eligibility of insurances, checking facility In and Out of Network benefits and discussing patient financial responsibility.
- Confirming/ checking Instruments, anesthesia, facility availability
- Preparing Insurance surgery deposit and assisting the billers with billing functions associated with surgical charges
Medical Assistant, Back office, Care coordinator
John C. Lincoln Deer Valley Medical Glendale, AZ
12.2011 - 09.2014
- Maintain accurate medical documentation, such as patient charting, before and after treatment.
- Decontaminating equipment, sanitizing surfaces, preparing injections and surgical trays.
- Preparing patient chart, checking vitals, and safely use and maintain clinical supplies and equipment.
Medical Assistant, Front and Back office Coordinator
We Care Clinic, LLC Phoenix, AZ
04.2010 - 12.2011
- Coordinate day to day workflow and monitor daily performance of front or back office to make certain duties are completed accurately, efficiently, ant timely ensuring compliance and achievement of department goals.
- Scheduling appointments
- Referrals processing, Insurance verification, and Prior Authorization
- Rooming patient and taking vitals
- Organized and assigned back office medical assistant duties
Education
Bachelor of Science - Nursing
Brookline College
Phoenix, AZ04.2021
Medical Assistant Diploma -
Kaplan College
Phoenix, AZ05.2010
General Studies Diploma - undefined
Moon Valley HS
Phoenix, AZ05.2008
Skills
- Bilingual proficiency in Spanish
- Admission/ Intake Coordinator
- Client case management
- Detail-oriented data management
- Proficient in active listening
- Telecommunications support specialist
Timeline
Qualification Coordinator III, referral management
TANGO
12.2024 - 07.2025
Admission/Intake Coordinator, Case Management
Behavioral Health Connections
10.2024 - Current
Customer Experience Specialist, Patient Care Coordinator, Behavioral Health Technician
Mind 24-7
11.2022 - 10.2024
Medical vaccine support, Registration Coordinator, Interpreter
Gila River Arena COVID Vaccine site, All About People Temp-Staffing
01.2021 - 07.2021
Patient Financial Service Rep Coordinator
Banner Estrella Medical Center
07.2018 - 01.2021
Medical Assistant/ Surgery Scheduler/Coordinator
Arizona Bone & Joint Specialist- Ortho Arizona
09.2014 - 04.2018
Medical Assistant, Back office, Care coordinator
John C. Lincoln Deer Valley Medical Glendale, AZ
12.2011 - 09.2014
Medical Assistant, Front and Back office Coordinator
We Care Clinic, LLC Phoenix, AZ
04.2010 - 12.2011
General Studies Diploma - undefined
Moon Valley HS
Bachelor of Science - Nursing
Brookline College
Medical Assistant Diploma -
Kaplan College