Jasmine Lopez
Houston,TX
Summary
Versatile customer service professional with extensive experience in management operations. Skilled in strategic planning, team leadership, and operational improvement, driving productivity and efficient task completion. Strong communicator and problem-solver, enhancing team performance and executing business strategies effectively.
Overview
2
2
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Customer service
Mary Kay
Houston, TX
01.2026 - 06.2026
- Provided excellent customer service by addressing complaints promptly.
- Provided personalized customer service to each VIP customer.
- Maintained high standards of customer service.
- Developed and implemented strategies for customer service excellence.
Insurance Agent
Protect Insurance Agency LLC
Houston, Texas
10.2024 - 12.2024
- Educated clients on insurance products and coverage options.
- Evaluated client needs to recommend appropriate insurance solutions.
- Maintained accurate records of client interactions and policies.
- Coordinated policy renewals and follow-ups with clients.
- Resolved client inquiries and issues to ensure satisfaction.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Manager on Duty
Party City
Houston, Texas
01.2023 - 09.2024
- Supervised daily operations and ensured compliance with company policies.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer inquiries and handled escalated issues effectively.
- Monitored store performance and maintained visual merchandising standards.
- Coordinated inventory management and assisted with stock replenishment.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Audited cash registers at the end of each shift for accuracy.
- Monitored progress by establishing plans, budgets and measuring results.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives and communication goals.
Crew Team Member
McDonald's
Houston, Texas
05.2019 - 08.2022
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Trained new crew members on operational procedures and customer interactions.
- Prepared food items according to safety and quality, and presentation within service goal times.
- Operated kitchen equipment and maintained cleanliness throughout the workspace.
- Followed all safety regulations while operating machinery or handling chemicals.
- Followed orders of senior leadership with exacting accuracy in the moment and without question.
- Operated cash register accurately and efficiently.
- Performed store opening and closing procedures as directed by management team.
- Assisted in inventory management by restocking supplies as needed.
- Organized stockroom shelves to maximize space efficiency.
- Reported any maintenance issues immediately to supervisor or manager.
Education
Sharpstown High School
Houston, TexasAssociate of Arts -
Houston Community College
Houston, TX 01.2015 - 11.2016
Skills
- Customer service
- Inventory management
- Sales coordination
- Training and mentoring
- Team leadership
- Conflict resolution
- Policy development
- Stocking & inventory
- Kitchen
- Taxes & insurance
- Cash registers
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
References
References available upon request.
Timeline
Customer service
Mary Kay
01.2026 - 06.2026
Insurance Agent
Protect Insurance Agency LLC
10.2024 - 12.2024
Manager on Duty
Party City
01.2023 - 09.2024
Crew Team Member
McDonald's
05.2019 - 08.2022
Associate of Arts -
Houston Community College
01.2015 - 11.2016
Sharpstown High School